Regional After Sales Representative | SEE

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

About the role :

Due to the expansion of our successful European growth, BYD Europe is looking for an NEV enthusiastic and self-driven Regional After Sales Representative for Passenger Cars. In this exciting position you will play an important role in setting up the after-sales activities in the South-Eastern Europe (SEE) region, which includes Croatia, Slovenia, Bulgaria, Greece, Serbia, Montenegro, Bosnia and Herzegovina, North Macedonia, and Albania.

As the Regional After Sales Representative Passenger Cars, you are responsible for building and maintaining a strong and customer focused After Sales service level in the designated region or country. You support the network of local dealers and dealer groups, focusing on high quality and mutual satisfaction. You play an important role in developing, implementing, and maintaining service products and After Sales propositions. You ensure that the service procedure is carried out correctly and performs all administrative tasks needed.

Role Responsibilities :

• Drive and support dealer partner’s service network management with service preparation, monitoring and managing the aftersales business plan and steering the dealer partner’s continuous service level improvement.
• Planning and organizing regular dealer visits, meetings, workshops, and other activities with regional partners. Be responsible for the after-sales projects development, execution, and assessment.
• Ensures the localization and implementation of the BYD aftersales policies and standards in the network to ensure the set-up of a strong BYD service network. Secure the quality of our service network by timely training, tooling, and other supportive materials and programs.
• Owns and continuously improves all authorized repairers / service centers KPIs. In collaboration with our Chinese and European HQ, creates, implements, and ensures regular ad hoc performance reporting.
• Ensure implementation of our customer-centric approach and unique BYD customer experience at dealer partners. Regional customer satisfaction (NPS from service), collects and analyzes service / maintenance data, assists partners to resolve customer complaints and negative feedback in time. Also support and monitor partners CX process improvement by a Voice of Customer focused supported by local call center set-up.
• As an expert in after-sales, support and communicate with technical support, quality and warranty team with critical issue handling, quality investigation and training arrangement.
• Coordinate the spare parts deliveries in close cooperation with the parts supply chain team and steering parts service level improvement.
• Working with dealer partners to achieve monthly, quarterly, and annual after sales objectives and KPI’s.
• Travels across the region / country as needed to support day to day after sales business and ensure close relationship with dealer partners. Any other reasonable duties requested by line manager.

Requirements :

We offer :

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏