After-Sales Quality Engineer

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

About BYD

BYD is a leading high-tech multinational enterprise headquartered in Shenzhen, China. Employing over 700,000 people worldwide, it operates across four core business sectors : IT, automotive, new energy, and rail transit. As a global pioneer in new energy solutions, BYD is committed to building a zero-emission ecosystem, reconnecting humanity with nature and creating a world of clean air.

BYD Europe B.V., located in Hoofddorp, the Netherlands, serves as the marketing and sales headquarters of BYD Co., Ltd. (Shenzhen). We provide a full range of BYD electric vehicles, including all-electric passenger cars, all-electric buses, and all-electric forklift trucks, dedicated to advancing green mobility across Europe.

About the Role

We are looking for a skilled After-Sales Quality Engineer to join our team. This role focuses on guiding and managing after-sales technical personnel, driving the improvement of their product analysis capabilities and management methods. You will also take the lead in following up on after-sales matters of assigned projects, providing technical support to clients, and promoting product improvement to ensure customer satisfaction and the achievement of after-sales targets.

Key Responsibilities

Guidance and Management of After-Sales Technical Personnel

• Provide guidance and management to after-sales technical personnel, develop targeted training and improvement plans.
• Enhance the team’s product analysis capabilities and optimize their work management methods to improve overall work efficiency and professionalism.

After-Sales Project Follow-Up and Technical Support

Technical Communication and Analysis Conclusion Tracking

Emergency Response and Customer Satisfaction Improvement

Product Improvement Promotion and Target Achievement

Your Profile

We Offer

Our Purpose

BYD’s core purpose is to build a zero-emission future that reconnects humanity with nature and creates a world of clean air. We are seeking talents who align with this mission and are eager to make a positive impact by joining our diverse and dynamic team 🌏

If you are passionate about automotive after-sales quality management and meet the above requirements, we look forward to receiving your application!