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Regional After-Sales Specialist - Hungary
Regional After-Sales Specialist - HungaryBYD Europe • Budapest
Regional After-Sales Specialist - Hungary

Regional After-Sales Specialist - Hungary

BYD Europe • Budapest
Több mint 30 napja
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Munkaköri leírás

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

Company Overview

BYD is a leading high-tech multinational enterprise dedicated to building a zero-emission ecosystem, with core businesses spanning IT, automotive, new energy, and rail transit. BYD Europe BV, based in the Netherlands, serves as the marketing and sales headquarters for BYD’s electric vehicles in Europe, including electric cars, buses, and trucks.

About the Aftersales Department

BYD Aftersales Service Center is dedicated to delivering service and repair solutions for all BYD-branded electric and hybrid vehicles. This encompasses, among other responsibilities, the development of a comprehensive after-sales service network across Europe to ensure technical support, warranty services, and spare parts supply for our customers and service partners. The primary goal of the Aftersales Service Center is to enhance customer satisfaction and foster brand loyalty. We are now seeking a proactive Regional After-Sales Specialist to join our team, based in Hungary, to strengthen our regional aftersales operations and partner management.

Job Purpose

This role is responsible for driving service excellence among regional partners, managing aftersales projects, ensuring customer satisfaction, and coordinating spare parts delivery to achieve annual service targets. You will play a key role in enhancing partner service capabilities, resolving customer issues, and supporting regional after-market activities to uphold BYD’s service reputation.

Key Responsibilities

1. Partner Service Development & Performance Management

  • Drive and develop partners’ service preparation, execution, and performance assessment to ensure the achievement of annual service targets and goals.
  • Steer continuous improvement of partners’ service levels through regular performance reviews and feedback mechanisms.

2. Regional Partner Engagement & Project Management

  • Conduct regular visits to regional dealers, organize meetings, workshops, and other activities with regional partners, and review business plans to align with operational objectives.
  • Take charge of the development, execution, and assessment of after-sales projects within the region to drive service optimization.

    • 3. Service Network Quality Assurance

  • Secure the quality of the service network by ensuring timely provision of training, tooling, and other supportive materials to partners.
  • Monitor and maintain service standards across the regional network to ensure consistent service delivery.

    • 4. Customer Satisfaction & Complaint Management

  • Follow up on regional customer satisfaction (NPS) and assist partners in resolving customer complaints in a timely manner.
  • Manage goodwill authorization processes to enhance customer experience and loyalty.

    • 5. Spare Parts Coordination

  • Coordinate spare parts deliveries in close cooperation with the Supply Chain team, steering improvements in parts service levels to ensure availability and timeliness.

    • 6. Regional After-Market Support

  • Support the implementation of regional after-market activities and service campaigns to promote service uptake and customer engagement.

    • Required Qualifications & Skills

    Education

  • Relevant bachelor’s degree or equivalent practical experience in automotive, business, or customer service fields is preferred.

    • Language Proficiency

  • Fluency in both English and Chinese (written and verbal) is required.
  • Knowledge of Hungarian is a strong advantage.

    • Work Experience

  • Minimum 2+ years of previous experience in customer service or contact centre roles, preferably in the automotive or service industry.

    • Professional Abilities

  • Exceptional written and verbal communication skills in English and Chinese, with the ability to convey complex information clearly.
  • Strong sales and persuasive skills to drive partner engagement and service improvement.
  • Effective time management to handle multiple tasks and priorities in a dynamic environment.

    • Personal Attributes

  • Strong attention to detail in monitoring service performance and resolving customer issues.
  • A dedicated communicator committed to delivering outstanding customer service.
  • Active listening skills to understand partner and customer needs effectively.
  • Patience and ability to remain calm in high-pressure situations.
  • Strong interpersonal skills to build and maintain relationships with partners and internal teams.
  • Openness to accept and incorporate feedback for continuous improvement.

    • Work Location

  • Based in Hungary

    • What We Offer

  • Opportunity to work in a fast-growing company at the forefront of sustainable technology.
  • Competitive remuneration package based on performance and experience.
  • Commuting allowance and comprehensive employee benefits.
  • Team building events and continuous learning opportunities to support your professional growth.

    • Join BYD and contribute to building a zero-emission future that reconnects humanity with nature! 🌏

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