Regional After-Sales Specialist - Hungary

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

Company Overview

BYD is a leading high-tech multinational enterprise dedicated to building a zero-emission ecosystem, with core businesses spanning IT, automotive, new energy, and rail transit. BYD Europe BV, based in the Netherlands, serves as the marketing and sales headquarters for BYD’s electric vehicles in Europe, including electric cars, buses, and trucks.

About the Aftersales Department

BYD Aftersales Service Center is dedicated to delivering service and repair solutions for all BYD-branded electric and hybrid vehicles. This encompasses, among other responsibilities, the development of a comprehensive after-sales service network across Europe to ensure technical support, warranty services, and spare parts supply for our customers and service partners. The primary goal of the Aftersales Service Center is to enhance customer satisfaction and foster brand loyalty. We are now seeking a proactive Regional After-Sales Specialist to join our team, based in Hungary, to strengthen our regional aftersales operations and partner management.

Job Purpose

This role is responsible for driving service excellence among regional partners, managing aftersales projects, ensuring customer satisfaction, and coordinating spare parts delivery to achieve annual service targets. You will play a key role in enhancing partner service capabilities, resolving customer issues, and supporting regional after-market activities to uphold BYD’s service reputation.

Key Responsibilities

1. Partner Service Development & Performance Management

• Drive and develop partners’ service preparation, execution, and performance assessment to ensure the achievement of annual service targets and goals.
• Steer continuous improvement of partners’ service levels through regular performance reviews and feedback mechanisms.

2. Regional Partner Engagement & Project Management

3. Service Network Quality Assurance

4. Customer Satisfaction & Complaint Management

5. Spare Parts Coordination

6. Regional After-Market Support

Required Qualifications & Skills

Education

Language Proficiency

Work Experience

Professional Abilities

Personal Attributes

Work Location

What We Offer

Join BYD and contribute to building a zero-emission future that reconnects humanity with nature! 🌏