Warranty Specialist

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

About the role :

The Warranty Specialist Passenger Cars is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class and high efficiency warranty operation.

Responsibilities :

• Verify warranty reports and process warranty reimbursements according to the warranty operations management policy.
• Collect warranty-related information, analyze data, and prepare reports.
• Address warranty inquiries and explain policy details to service partners.
• Inspect abnormal warranty cases, conduct regular audits, and support the continuous improvement of warranty processes.
• Manage warranty parts, including auditing and handling parts for disposal.
• Assist in special events, material verification, and warranty-related processes.
• Organize and deliver on-site warranty business training sessions in collaboration with relevant stakeholders.
• Perform other tasks as assigned by the line manager.

Your profile :

We offer :

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air . We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏