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Service Transition Specialist - IT Processes & Quality

Service Transition Specialist - IT Processes & Quality

MP Solutions Ltd.Budapest, Budapest, HU
Több mint 30 napja
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Munkaköri leírás
  • The Service Transition Specialist for IT Processes & Quality is a role focused on supporting the execution, monitoring, and continuous improvement of the service transition process. This position works closely with the service transition manager, team leads, and cross-functional stakeholders to ensure operational efficiency, adherence to standards, and successful delivery of process and quality objectives.
  • 1. Process Execution & Monitoring :
  • Coordinate alignment of service transition process dependencies, requirements and communications need.
  • Support planning and coordination of service transition activities (incl. Release and Test Management).
  • Support service readiness achievement and realization of transition milestones.
  • 2. Documentation & Reporting :
  • Maintain up-to-date documentation of service transitions and monitor execution (e.g., release documentation and transition dashboard).
  • Create reports on transition performance.
  • Assist in preparing materials for internal reviews and overview across project, changes and releases.
  • 3. Quality Assurance Support :
  • Assist in the execution of quality assurance checks and reviews (Approval Board, Release Management Board).
  • Track and document quality issues, helping to resolve discrepancies in collaboration with relevant teams.
  • Support training initiatives to promote adherence to quality standards.
  • 4. Continuous Improvement :
  • Track improvement initiatives within the organization in order to assure alignment with strategic objectives
  • Gather feedback from stakeholders to identify opportunities for process optimization.
  • Support the implementation of process changes and quality improvements.

    • Requirements

    • Education : Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience).
    • Experience : 4-5 years in IT operations, process management, or quality assurance roles.
    • Good understanding of IT service management frameworks (e.g., ITIL) and agile methods.
    • Skills : Good organizational skills with attention to detail.
    • Good understanding of IT process and quality management principles.
    • Proficient in tools such as Microsoft Office Suite (PowerPoint, Excel, Word) and IT Service Management software (e.g., ServiceNow).
    • Effective written and verbal communication skills both in English and Hungarian
    • Ability to work collaboratively across teams and prioritize tasks effectively.
    • Success Metrics
    • Up-to-date and informative documentation of transition initiatives.
    • Accurate and well-maintained process supporting documentation and reporting.
    • Successful support in mediation and maintenance of the process requirements.
    • Reduced process inefficiencies and improved stakeholder satisfaction.
    • This position is well suited for a detail-oriented professional who thrives in an organizational focused role, contributing to the seamless execution and enhancement of IT processes and quality standards.

      • Benefits

    • Take over an important and challenging role with high visibility
    • Gain insight into the defense and automotive industry
    • Make use of the broad network with over 30.000 great colleagues at our company
    • Benefit from various professional trainings and events
    • Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work
    • Written and verbal communication skills in German is an advantage
    Hozzon létre álláshirdetést erre a keresésre

    Service Specialist • Budapest, Budapest, HU