Service Transition Specialist - IT Processes & Quality

Requirements

• Education : Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience).
• Experience : 4-5 years in IT operations, process management, or quality assurance roles.
• Good understanding of IT service management frameworks (e.g., ITIL) and agile methods.
• Skills : Good organizational skills with attention to detail.
• Good understanding of IT process and quality management principles.
• Proficient in tools such as Microsoft Office Suite (PowerPoint, Excel, Word) and IT Service Management software (e.g., ServiceNow).
• Effective written and verbal communication skills both in English and Hungarian
• Ability to work collaboratively across teams and prioritize tasks effectively.
• Success Metrics
• Up-to-date and informative documentation of transition initiatives.
• Accurate and well-maintained process supporting documentation and reporting.
• Successful support in mediation and maintenance of the process requirements.
• Reduced process inefficiencies and improved stakeholder satisfaction.
• This position is well suited for a detail-oriented professional who thrives in an organizational focused role, contributing to the seamless execution and enhancement of IT processes and quality standards.

Benefits

• Take over an important and challenging role with high visibility
• Gain insight into the defense and automotive industry
• Make use of the broad network with over 30.000 great colleagues at our company
• Benefit from various professional trainings and events
• Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work
• Written and verbal communication skills in German is an advantage