Ops Agent

Responsibilities

The primary responsibility of the Operations Agent is to issue freight quotations and to organize and coordinate the transportation of assigned shipments while ensuring customer requirements are met.

Main Duties and Responsibilities :

Provide freight quotations to existing and potential partners

Make bookings with airlines and the Gateway center

Process, manage, and distribute all required documentation related to transportation

Organize pickup and delivery of shipments

Handle and manage claims and exceptions

Identify supplier / subcontractor performance issues and propose improvement solutions

Monitor shipments and ensure smooth execution of delivery

Requirements :

1–3 years of experience in forwarding, logistics, or transport operations

Intermediate level of English (written and spoken)

Excellent interpersonal and communication skills

Customer-oriented mindset

Strong problem-solving skills

Ability to work independently

Advantages :

Educational background in logistics (secondary or higher education)

Experience in a multinational environment

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!