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Customer Care Specialist (German), Hungary
Cross Border TalentsBudapest, Central Hungary, HungaryTöbb mint 30 napja
Munkaköri leírásNative or fluent in German, both verbal and written. Familiarity with customer support software, including Zendesk, Slack, and internal troubleshooting tools. Experience in Customer Support or technical support, particularly with help desks or IT functions. Ability to pass a background check. Strong independent work ethic and remote team collaboration skills. Excellent problem-solving and critical thinking abilities. Adaptability to process and information changes. Proficient in external systems and PC-based software (e.g., Microsoft Office). Excellent remuneration package based on experience, skills, and performance. Indefinite contract. Private health and life insurance. A dynamic, creative, and friendly team environment. A positive work atmosphere with great employee reviews. Guidance and tools to help you reach your full potential.
Position : Customer Care Specialist (German)
Location : Remote in Hungary
Employment type : Full-time
We are seeking experienced German-speaking Customer Care Specialists to join a highly-rated BPO known for its excellent employee satisfaction. In this role, you will support customers of a prominent financial services company.
Duties and Responsibilities :
- Deliver exceptional customer service by promptly addressing inquiries, resolving issues efficiently, and ensuring overall satisfaction.
- Provide accurate and timely responses to customer inquiries via phone, email, and live chat support.
- Utilize internal and external resources to deliver top-tier service.
- Identify and escalate priority or unresolved issues to appropriate teams.
- Route calls to the correct resources and document all interactions according to standard procedures.
- Monitor and communicate emerging trends and patterns in customer issues.
- Adhere to quality guidelines and company policies for consistent service delivery.
- Collaborate with team members and other departments to resolve issues and maintain a positive work environment.
Requirements :
Offer :
If you're looking for a career advancement opportunity with a supportive and innovative team, we look forward to receiving your CV.
Apply today and join a company that values your growth and success!
Hozzon létre álláshirdetést erre a keresésre
Customer Specialist • Budapest, Central Hungary, Hungary
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