Customer Care Specialist (German), Hungary

Position : Customer Care Specialist (German)

Location : Remote in Hungary

Employment type : Full-time

We are seeking experienced German-speaking Customer Care Specialists to join a highly-rated BPO known for its excellent employee satisfaction. In this role, you will support customers of a prominent financial services company.

Duties and Responsibilities :

• Deliver exceptional customer service by promptly addressing inquiries, resolving issues efficiently, and ensuring overall satisfaction.
• Provide accurate and timely responses to customer inquiries via phone, email, and live chat support.
• Utilize internal and external resources to deliver top-tier service.
• Identify and escalate priority or unresolved issues to appropriate teams.
• Route calls to the correct resources and document all interactions according to standard procedures.
• Monitor and communicate emerging trends and patterns in customer issues.
• Adhere to quality guidelines and company policies for consistent service delivery.
• Collaborate with team members and other departments to resolve issues and maintain a positive work environment.

Requirements :

Offer :

If you're looking for a career advancement opportunity with a supportive and innovative team, we look forward to receiving your CV.

Apply today and join a company that values your growth and success!