IT Support Specialist @ Marshmallow

About Marshmallow

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly.

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

About Tech Ops at Marshmallow

Our compact yet dynamic Tech Ops team, integral to the Architecture division, is committed to ensuring the seamless operation of our internal technology systems. Our role encompasses managing transitions for new joiners, leavers, and movers, providing advanced troubleshooting, enhancing AV technology, and incorporating innovative technological solutions in our agile and fast-paced workplace.

Purpose of the role

We are in search of a Tech Ops / IT Support Specialist for our Budapest office, a pivotal role in supporting our expansion in Hungary and London. Our team is founded on collaborative problem-solving and possesses a diverse range of expertise to address various technical challenges.

Providing an amazing employee experience requires a lot of work behind the scenes! We're the ones improving and driving forward the operational processes that feed into Tech Ops support. We collaborate closely with every team, especially our People team, providing world class support.

Perks of the job

• Flexi-office working  – Spend 2 days a week with your team in our Budapest office. The rest is up to you! 🏠 Plus you have 4 weeks of Work From Anywhere to use, with no need to come to the office.
• Competitive bonus scheme  - designed to reward and recognise high performance 🌟
• 4-week fully paid sabbatical  after being with us for 4 years 🌍
• Learning and development – Personal budgets  for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓
• Mental wellbeing support  – Access therapy and mental health sessions through Oliva 💚
• SZÉP card  - Budget to spend on meals, leisure and accommodation 🏝
• Medicover   Blue Package  - An exclusive pass to top-notch healthcare services 🩺
• All You Can Move membership  OR  Monthly BKK pass  - Unleashing your inner fitness guru or having a hassle-free commute - we've got you covered! 🤝
• Company-wide  Marshmallow Engineering Hackathon  twice a year 💻

Plus a monthly team social budget, bi-weekly office lunches and Office tea, coffee and snacks!

About Marshmallow

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly.

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

About Tech Ops at Marshmallow

Our compact yet dynamic Tech Ops team, integral to the Architecture division, is committed to ensuring the seamless operation of our internal technology systems. Our role encompasses managing transitions for new joiners, leavers, and movers, providing advanced troubleshooting, enhancing AV technology, and incorporating innovative technological solutions in our agile and fast-paced workplace.

Purpose of the role

We are in search of a Tech Ops / IT Support Specialist for our Budapest office, a pivotal role in supporting our expansion in Hungary and London. Our team is founded on collaborative problem-solving and possesses a diverse range of expertise to address various technical challenges.

Providing an amazing employee experience requires a lot of work behind the scenes! We're the ones improving and driving forward the operational processes that feed into Tech Ops support. We collaborate closely with every team, especially our People team, providing world class support.

Perks of the job

Plus a monthly team social budget, bi-weekly office lunches and Office tea, coffee and snacks!

Owning the onboarding experience of our new people from setting up Zero touch deployments, to hosting Tech Onboarding and improving self-service documentation in the Budapest office and for remote joiners., Owning the offboarding experience of our leavers, making sure the laptops are locked out after the offboarding process, the kit is returned to the office and it’s ready for new joiners., Engaging with vendors for procurement, repairs, and financial processing, particularly for our Hungarian operations., Delivering first and second-line tech support across our global offices (London, Budapest, Gibraltar), maintaining service level agreements., Continuously enhancing our IT infrastructure, processes, systems, and documentation, with an emphasis on scalability, cybersecurity, and compliance., Assisting in audit processes and ensuring adherence to cybersecurity best practices., Managing office IT resources including printers, AV systems, and network infrastructure in alignment with security standards., Collaborating with other Tech Ops Specialists on policy development, configuration management, and monitoring, with a focus on security and compliance.] Requirements : Apple, Google Workspace, Slack, MDM, SSO, AV, Network equipment, Cybersecurity, Compliance Tools : Agile, Kanban. Additionally : Competitive bonus scheme, SZÉP card, Medicover Blue Package, Home office, Mental wellbeing support, Training budget, Flat structure, Small teams, International projects, Free coffee, Bike parking, Playroom, Shower, Free snacks, Free beverages, In-house trainings, In-house hack days, Modern office, Startup atmosphere, Free breakfast, No dress code.