German Speaking Customer Service Specialist

Be at the forefront of technological innovation, supporting dealers and partners across Europe in delivering outstanding service! If you enjoy solving problems, tackling technical challenges, and working in an international, collaborative environment, apply with your English CV and join our partner’s team!

Provide technical support to dealers via phone, email, and ticketing tools

Troubleshoot issues, track spare parts, and monitor exceptional shipments

Escalate complex issues and collaborate with internal teams (warranty, logistics, finance)

Translate training materials and deliver trainings

Support in reporting, reconciliation, and periodic settlements

Ensure cases are resolved and clearly documented

High school diploma

Fluent in English and fluent in German

Strong communication and organizational skills

A knack for problem-solving and technical thinking

Basic IT knowledge (MS Office, WLAN, troubleshooting, CRM / ticketing systems)

Previous experience in a BPO and / or Customer Service and / or technical account

Competitive salary and benefits

Paid onboarding and continuous learning

Supportive, multilingual team environment

Modern office space