German-Speaking Technical Support Analyst

Location : Budapest, Hungary | Work Mode : Onsite

Working Hours : 9 : 00–18 : 00| Type : Full-time

Support the Next Generation of Smart Mobility

At transcosmos Europe, we’re supporting a global brand known for transforming how people move through cities — think intelligent electric scooters, app-connected devices, and next-gen urban mobility tech.

As a Technical Support Analyst , you’ll be on the front line helping German-speaking customers get the most out of their devices. This isn’t just about answering calls — it’s about problem-solving, educating, and leaving each customer feeling genuinely supported.

What You’ll Be Doing

• Respond to customer inquiries via phone, chat, and email with professionalism and clarity
• Troubleshoot and resolve hardware / software issues (Bluetooth, apps, connectivity, etc.)
• Guide users through features and functions of smart mobility products
• Escalate unresolved issues to internal teams following structured processes
• Take full ownership of the customer journey — from first question to full resolution
• Maintain accurate case logs and comply with data security and privacy policies

Communicate effectively with colleagues and contribute to a positive team environment

Requirements

What You Bring

You’ll Thrive If You Are…

Benefits