B2B After-Sales Technical Support Specialist - German Speaking

Support smarter mobility — and help business partners ride further, faster.

Join our brand-new team supporting a premium global e-mobility brand . This is your chance to be at the heart of innovation, where technology meets performance — and great service powers everything.

In this B2B-focused role, you’ll be the go-to contact for our client’s dealers and service partners across Europe. From resolving technical queries and coordinating parts logistics to delivering training and maintaining service excellence — you’ll play a key role in ensuring smooth, efficient after-sales support across multiple markets.

• Provide technical support to dealers via phone, email, and ticketing tools;
• Troubleshoot issues, track spare parts, and monitor exceptional shipments;
• Ensure cases are resolved within SLA and clearly documented;
• Escalate complex issues and collaborate with internal teams (warranty, logistics, finance);
• Translate training materials and deliver remote and on-site training for partners;
• Support in reporting, reconciliation, and periodic settlements;
• Maintain high standards in compliance, data security, and customer satisfaction.

Requirements

Benefits