Customer Support Representative (Polish)David Kennedy Recruitment • Budapest, Hungary

Customer Support Representative (Polish)

David Kennedy Recruitment • Budapest, Hungary

Több mint 30 napja

Munkaköri leírás

David Kennedy Recruitment is working with a leading Outsourcing / BPO company that is looking to recruit Polish speaking Customer Support Representative to support customers of technology company.

Position : Customer Support Representative

Location : Budapest, Hungary

Work model : hybrid, after initial 3 weeks of office training

Employment type : Full-time

Remuneration : Base salary + performance bonuses (after 3rd month of employment).

DUTIES AND RESPONSIBILITIES :

Respond to customer inquiries in a timely, efficient, and professional manner within agreed response times
Maintain strong technical knowledge of client's products and services to offer accurate support
Consult product manuals and internal resources to provide appropriate solutions to customer queries
Identify situations that require escalation and transfer them to the relevant department or senior staff member
Accurately log all customer interactions in line with company procedures
Manage and update all relevant administrative tasks and records
Handle customer correspondence as required, ensuring all communication is clear and well-documented
Organize daily workflow and data input to ensure information accuracy and completeness
Participate in ongoing performance monitoring and reviews based on call quality and customer interactions.

REQUIREMENTS :

Native / fliuent in Polish both verbal and written. Good command in English (minimum B2 level)

High school diploma or an equivalent

Prior experience in customer service is preferred, or a strong aptitude for working in a customer-facing environment

Good organizational and time-management skills

Confident typing skills with a minimum speed of 20 words per minute

Basic proficiency in Microsoft Word and Excel

Excellent verbal and written communication skills

Ability to stay calm and composed under pressure or in challenging situations

Self-motivated, capable of working independently, and confident in making decisions when necessary

Willingness to escalate complex queries appropriately and collaborate with the wider team.

OFFER :

Competitive salary and performance-based incentives

Comprehensive health, dental, and vision insurance

Opportunities for professional growth and career development within a global technology leader

Meal allowance

Relocation support

A collaborative and supportive team environment

Generous paid time off and holiday schedule

Employee discounts

And many others!!!

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