Customer Service Quality Assurance Specialist

Our partner in debrecen is looking for their new colleage in a Customer Service Quality Assurance Specialist position.

If you feel like this is your opportunity, apply with your English CV !

Monitoring the quality of customer calls and emails

Providing regular coaching, training, and development to Customer Solutions Specialists along with the Team Leaders

Overseeing quality assurance processes : contact monitoring, evaluation, and calibration

Analyzing quality and performance trends andprovidin improvement recommendations

Giving feedback to management based on monitored customer interactions

Ensuring team awareness of all relevant processes, procedures, and technical documentation

High school diploma or equivalent (college education preferred)

At least B2 level English knowledge (written and verbal)

Good knowledge of Microsoft Office products

Good problem solving, organizational and communication skills

Proactivity and adaptability

Previous experience in BPO, customer service, and / or technical support is an advantage

Experience with CRM platform

Opportunity for career growth and development

Professional training and support for continuous learning

International, dynamic working environment

Hands-on experience in coaching and leadership support