Team Leader

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Organisation / Department

Our business partner is looking for an English speaking Team Leader to join their team. The Team Leader is responsible for overseeing the daily delivery of services while fostering strong working relationships. If you have experience in team management, enjoy working in a dynamic and fast-paced environment, have strong communication and problem-solving skills, this could be the perfect opportunity for you!

Job description

• Foster a collaborative and professional team environment
• Support team knowledge development and continuous learning
• Serve as the first point of escalation for agent queries and customer issues
• Organize and lead regular team meetings
• Act on team and customer feedback to drive improvements
• Monitor and enhance individual and team performance
• Identify training needs and deliver relevant sessions on processes and best practices

Requirements

• Strong customer focus with excellent communication skills in English (spoken and written)
• Proven experience in customer service and team leadership
• Ability to motivate, support, and coordinate a team in a dynamic environment
• Strong problem-solving, organizational skills, and attention to detail
• Proactive, adaptable, and accountable with a hands-on attitude
• Experience with ticketing / logging systems
• Confident in managing change, delegating tasks, and driving team performance
• Collaborative mindset and ability to build trust with colleagues and clients alike

Information

Contact me for further informaition :

Vivien Bajkán-Varga - vivien.varga@randstad.hu