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Service Desk Agent - German speaking
NSC GlobalDebrecen, HU17 days ago
Job descriptionExcellent and certifiable level of German (C1) Experience in Customer Service by telephone Experience in helpdesk or Technical support Advanced multitasking skill Friendly and customer focused attitude Excellent Communication skills. Excellent trouble shooting skills. Quick adaptor Availability to work a Saturday every 2-3 months Team player Capable to handle punctual moments of stress. Priority Handling
Responsibilities
- Provide Excellent Customer Support
- Answering incoming customer calls and help clients with their IT technical issues
- Follow up and solving IT incidents
- Escalate incidents to Level 2 when unable to resolve the issue via ticketing tool
- User Management
- Resolving issues as per KB instruction
- Responding to incoming emails
- Ensuring that service quality levels fully meet expectations
Qualifications
Qualifications
Experience
Skills :
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Desk German Speaking • Debrecen, HU
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