Customer Service Quality Assurance Specialist

Our partner in debrecen is looking for their new colleage in a Customer Service Quality Assurance Specialist position. If you feel like this is your opportunity, apply with your English CV! Feladatok / Tasks Monitoring the quality of customer calls and emails Providing regular coaching, training, and development to Customer Solutions Specialists along with the Team Leaders Overseeing quality assurance processes : contact monitoring, evaluation, and calibration Analyzing quality and performance trends andprovidin improvement recommendations Giving feedback to management based on monitored customer interactions Ensuring team awareness of all relevant processes, procedures, and technical documentation Amit nyújtunk / Offer Opportunity for career growth and development Professional training and support for continuous learning International, dynamic working environment Hands-on experience in coaching and leadership support