General Assistant

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

About department :

BYD Aftersales Service Center is dedicated to delivering service and repair solutions for all BYD-branded electric and hybrid vehicles. This encompasses, among other responsibilities, the development of a comprehensive after-sales service network across Europe to ensure technical support, warranty services, and spare parts supply for our customers and service partners. The primary goal of the Aftersales Service Center is to enhance customer satisfaction and foster brand loyalty.

Position Overview :

The General Assistant serves as the first point of contact for both external and internal stakeholders within the Aftersales Service Center. This role is vital in supporting Technical & Warranty Department, European Passenger Car Aftersales Service Department, Parts Inventory & Logistics Department, After-sales Commercial Section, and After-sales Training Section by coordinating, collaborating, and executing cross-departmental and cross-functional tasks. The position ensures seamless daily operations, both routine and project-based, while managing essential company assets and administrative responsibilities. Strong communication and multilingual skills are critical for this role. This role requires a proactive, resourceful, and multilingual individual who thrives in a dynamic environment and is committed to supporting three departments and two sections within the Aftersales Service Center.

Key Responsibilities :

• Operational and Departmental Support :

Act as the primary contact for the Aftersales Service Center, addressing inquiries and facilitating communication across departments and sections.

Provide operational and administrative support to Technical & Warranty Department, European Passenger Car Aftersales Service Department, Parts Inventory & Logistics Department, After-sales Commercial Section, and After-sales Training Section at Hoofddorp and Schiedam Office, ensuring cohesive collaboration and task execution.

Assist in coordinating and implementing cross-departmental projects and tasks to achieve operational goals.

Manage daily operations to ensure smooth workflows and timely task completion for both routine and project-based activities.

Oversee the management and maintenance of company assets, including office supplies, machinery, furniture, and other facilities required for operations.

Ensure timely procurement and tracking of necessary assets to maintain operational efficiency.

Handle the management and processing of important document signatures while maintaining confidentiality.

Maintain accurate and organized document storage and retrieval systems.

Manage the procurement of inventory and non-inventory items such as parts, tools, and booklets.

Assist in vendor negotiations, establish purchase orders (POs), and collaborate with finance for accounts payable.

Raise purchase requests and ensure timely approvals.

Support managers with daily working agendas and travel arrangements, including coordinating trips to other branches, offices, and the HQ of BYD.

Organize meetings, prepare reports, and handle communication on behalf of management.

Provide daily assistance to managers in resolving HR and financial issues.

Support administrative processes related to account payable, expense tracking, and compliance matters.

Assisting Manager in the recruitment task including recruitment CV review and recruitment procedure tracking.

Required Skills and Qualifications :

We offer :

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏