Service Desk Agent (Remote)

WE’RE HIRING AS A HUNGARIAN-SPEAKING DESKTOP SUPPORT TECHNICIAN AT Hungary!

This is a fully remote position.

Excis is a global IT support leader globally, drivenby innovation and collaboration. We’re looking for a proactive Desktop Support

Technician to manage hardware, software, and IT assets across multiple

locations. Join us for a rewarding career in a supportive, family-like

environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where

individual achievements fuel team success. From solving complex IT challenges

to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do :

Troubleshoot and resolve technical issues for end-users across Windows OS

(Windows 7, 10) and related client systems, including laptops, desktops, and

printers, using remote desktop tools like Bomgar, WebEx, and Windows Native

tools.

Manage user accounts and permissions within Active Directory and Exchange

(2003 / 2007), including mailbox setup, distribution lists, and access rights,

ensuring seamless ITSM workflow through tools like Remedy or ServiceNow (SNOW).

Provide application support for MS Office Suite (Word, Excel, PowerPoint,

Outlook, Project, Visio), Microsoft Teams, OneDrive, and VPN connectivity,

maintaining high standards of customer communication and service.