Sales & Customer Support Specialist for Hungary

Do you enjoy helping people and solving everyday tech problems?

We’re looking for a friendly and proactive Customer Support Specialist with fluent Hungarian to join our team!

This role combines online customer support (chat, phone, email) with in-person assistance at our store, so if you like variety, working with people, and making their day better – we’d love to hear from you.

Place of work : Hungary, Budapest

Work mode : Hybrid

Full time : Full time

Contract type :   Contract of mandate, B2B

Salary :

Contract of mandate : 1000-1200€ gross

B2B (netto FV) : 7,6 - 8,80€ / hour (~1250-1450€)

Job Description

Responding to customer inquiries through various communication channels (phone, email, chat)

Assist walk-in customers with product inquiries and purchases, offer product demonstrations and guidance and ensure an excellent customer experience at the store

Handling complaints, returns, and other issues related to customer dissatisfaction - prepare and pack parcels for shipping, handle courier pickups and shipping documentation, coordinate shipments to Customer Service in Trzebinia

In-Store Maintenance & Operations - maintain cleanliness and organization of the store , monitor stock levels and communicate replenishment needs, report technical or operational issues

Identifying customer needs and assisting them in using specific product features

Providing professional customer service in line with the company’s values

Building long-term relationships with customers and maintaining a positive company image

Collecting and analyzing customer feedback to improve service quality

Monitoring competition and internet in the country

Supporting the team where needed

Requirements

Fluent in Hungarian language

Knowledge of English (B2), Polish will be an asset

1-2 years of experience in a customer service related position (preferably in the technology industry)

Understanding of customer service processes and ability to solve problems in a proactive manner

Excellent communication skills and empathy in dealing with customers

Ability to solve problems independently and work under pressure

Ability to build relationships with customers and colleagues

Experience working with individual and / or B2B customers will be an asset

Nice to have

Experience working with individual and / or B2B customers

If the person could start asap - but quality is more important of course

Our Offer

International

• Well-established, fast growing, international company with colleagues from all around the world
• Development initiatives
• Freedom to create, test, learn and grow in a small team
• Flexible working hours
• Hybrid mode of working