Fraud Risk Team Lead

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Organisation / Department

Our partner is a dynamically growing, international crypo exhange that focuses on the deveopment of applications based on blockchain technology.

Present in more than 180 countries with over 50 million customers worldwide it is dedicated to to reshape the future with technology.

We’re looking for a driven and detail-oriented professional to lead our Fraud Risk Handling Team—someone who thrives in fast-paced environments and is passionate about solving complex problems.

Job description

Lead the daily operations of the Risk Control Complaint Handling Team -delegate tasks, evaluate performance, and foster a collaborative team culture to drive efficiency and service excellence.

Personally handle the most complex, high-stakes user complaints, especially those requiring cross-departmental coordination. You’ll be the final decision-maker in these cases.

Continuously improve complaint-handling processes and operational standards to reduce risk and ensure the security of user accounts.

Work closely with technical, legal, and customer service teams to resolve multi-faceted issues quickly and effectively.

Monitor and analyze key performance metrics (e.g., complaint types, resolution rates, response times), and regularly present insights to senior leadership.

Uphold the highest standards of compliance, ensuring that your team operates in line with internal policies and regulatory requirements—always keeping user and platform security front and center.

Requirements

Bachelor’s degree or higher, preferably in Computer Science, Information Security, Finance, Business Management, or related fields.

3+ years of experience in risk control, customer service, or a related area—minimum 1 year in a leadership or team management role.

Solid understanding of risk control systems, account management workflows, and permission structures.

Strong analytical, communication, and decision-making skills—you stay cool and decisive under pressure.

A security-first mindset with a strong sense of ownership and accountability.

English fluency is highly preferred.

Information

Anett Hoffmann - anett.hoffmann@randstad.hu