Global SaaS | Subscription Continuity | Revenue Optimization | Stripe & PayPal
Our client is a digital product company that has been successfully operating since 2014. With a team of 100+ professionals, they develop and scale high-traffic SaaS products focused on the U.S. market. Their portfolio is built on subscription-based models , emphasizing trial-to-paid conversions and auto-renewals , supported by a centralized payments stack (Stripe, PayPal, and others).
They are currently looking for a Head of Payments to lead the strategy, operations, and optimization of payment systems across multiple high-volume products. This is a senior-level position that combines hands-on execution with strategic ownership, especially within high-risk billing environments .
Key Responsibilities
Drive the Payments Strategy
Design and implement a comprehensive payments roadmap aligned with the product lifecycle, compliance requirements, and user experience.
Optimize Billing & Revenue Recovery
Manage renewal logic, cascading retries, dunning flows, and payment orchestration. Improve authorization and recovery rates while reducing churn and involuntary failures.
Manage Chargebacks & Fraud Prevention
Maintain chargeback ratios below card network thresholds. Operate tools like Verifi , Ethoca , Stripe Radar , and Sift . Build defensive strategies and manage disputes effectively.
Enhance Revenue Continuity
Use data-driven methods to increase billing success and minimize revenue leakage across platforms, geographies, and processors.
Own Vendor Relationships
Act as the primary point of contact for Stripe , PayPal , and other payment providers. Manage negotiations, risk flags, MID usage, and build system redundancy.
Ensure Compliance
Collaborate with product and legal teams to meet evolving global standards including Visa / MC , FTC , PCI-DSS , and PSD2 / SCA , with a focus on continuity billing and renewals.
Monitor Metrics & Maintain Stability
Track KPIs such as authorization rates, churn, recovery %, and dispute ratios. Build dashboards, run experiments, and collaborate with tech teams to prevent payment-related issues before they escalate.
Build & Lead a Payments Function
Recruit and manage a lean team of analysts and fraud specialists. Focus on operational efficiency and resilience, not headcount.
Ideal Candidate Profile
5+ years of experience managing payments or recurring billing systems in subscription-based or trial-to-paid digital businesses
Deep operational knowledge of high-risk environments, such as nutra, gaming, adult, or similar
Proven hands-on expertise with Stripe, PayPal, and alternative processors
Strong track record optimizing subscription billing flows, churn reduction, and revenue recovery
Experience working with fraud and dispute tools : Verifi, Ethoca, Stripe Radar, Sift, etc.
Solid understanding of global compliance frameworks : Visa / MC mandates, FTC guidelines, PCI-DSS, SCA / PSD2
Fluent in billing metrics : authorization rate, recovery %, churn, dispute ratio
Comfortable working with data tools (Looker or similar)
Ability to perform under pressure in a fast-paced, performance-driven environment
Nice to Have
Experience with multi-MID setups and alternative / local payment methods
Prior ownership of payment KPIs in aggressive growth or high-scrutiny verticals
Background in consumer SaaS with high transaction volume and recurring revenue
Why This Role Matters
Payments are central to the client’s business model. From onboarding to long-term retention, billing is both a growth lever and a critical layer of risk management. This role requires someone who combines deep technical knowledge , regulatory awareness , and operational discipline to ensure sustainable and optimized revenue flows.
Compensation & Terms
Base salary : flexible for exceptional candidates
Performance-based incentives available
Fully remote, open to candidates across multiple time zones
If you’re a payments operator with real-world experience navigating complex, high-risk billing environments — and you know how to protect revenue while scaling performance — this opportunity is for you.
Remote • Budapest, HU