Main responsibilities :
Supervise a team that delivers the best service for export sales order management to internal customers ensuring a positive customer experience
- Responsible for Team’s performance inCustomer orders administration from order taking, through order validation, export shipment documentation preparation and delivery, up to invoicing managing by exception on the agreed timelinesCapturing inquiries, requests, returns from external and internal customersOrganizing local and hub interaction for the related processes to ensure flawless execution, especially on the aspects of impacted customer stock management with Customer Fulfillment representatives
- Monitor operational KPI’s and compliance with Sanofi policies and guidelines
- In coordination with the Sales Order Management Manager and when necessary with the local stakeholders and customer fulfillment local representatives, elaborate remediation action plan
- Ensure continuous improvement of the order management process
Supervise, coach Export Sales Order Analysts
Share expertise and provide coachingAnticipate workload and allocate resources for effective and efficient deliveryEmployee lifecycle management (recruit, evaluate, develop, reward, retain team)Address performance issues and make recommendations for personnel actionsShape and promote a culture of collaboration, trust, and teamwork, throughout the team through leadership and effective communicationFocusing on employee retention and engagement, advise actions to management in this relationCreate and regularly update job description of direct reportsContinuous Improvement
Manage process improvement opportunities pipeline to eliminate redundant activitiesParticipate in process automation initiatives and ensure seamless adoption and transitionParticipate in regional / global projects as requiredTrainings
Ensure onboarding of new hires and related trainings are organizedDetermine the training need of direct reports, provide access to professional trainings of existing procedures and work instructions, and additional job related trainingsExperience :
At least 3-5 years experience in Order Management, Order to Cash, Customer Service, contract & commercial conditions management or similar (essential) preferably in PharmaAt least 2 years experience as a team leadDeep expertise in international trade regulations, including export operations and documentation requirementsUnderstand commercial policies, pricing, rebates, on-off invoices, returns and claims policies (essential)Experience in running services within a Business Services organization (advantageous)Experience in in transition project (advantageous)Good business acumen (advantageous)Soft skills :
Strong problem solving and analytical skillsHands-on experience of SAP (essential) in S4 Hana preferably, SD and GTS modules (advantageous)Knowledge of Microsoft Office and expertise of MS Excel (essential)Interpersonal skills :
Ability to interact with customers, internal and external stakeholders in a professional manner (essential)Team player, able to work collaboratively transversally and with front line teams with an end to end mindset (essential)Good communication skills (advantageous)Attentive to customer needs and feedback (essential)Ability to think creatively, highly-driven and self-motivatedWell-inclined towards change and can work under pressureStrong customer service mindset with the ability to maintain customer satisfaction at a team levelAbility to work autonomously and take ownership of tasks and processes (essential)Ability to organize, prioritize and structure the tasks for oneself and direct reports (essential)Attentive to detail and works with precision (advantageous)Action oriented, delivery driven, change agent (advantageous)Lead by example to deliver high quality service, customer satisfaction (advantageous)Education :
Diploma on Economics / Trade / Foreign Trade / Logistics / FinanceLanguages :
Excellent English and French written and verbalOther European language is a plusBring the miracles of science to life alongside a supportive, future-focused teamDiscover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationallyEnjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impactTake good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leavePlay an instrumental part in creating best practice within our Procurement Team for Indirects having a great opportunity to be part of a diverse team while you will gain Manufacturing and Supply chain procurement knowledge as wellDiscover our , that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document before applying.
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Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing : a desire to make miracles happen. So, let’s be those people.
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