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German-Speaking Technical Support Analyst
transcosmos (TCIS)Budapest, Budapest, HU24 napja
Állás típusa
- Quick Apply
Munkaköri leírásStrong communication skills in German (C1) and English (B2) A customer-focused mindset — you stay calm, helpful, and solutions-oriented Confidence working with tech : mobile apps, Bluetooth, and wireless connections Basic familiarity with Microsoft Office and common troubleshooting tools Ability to stay organized and handle multiple conversations with care and clarity Previous BPO, customer support, or helpdesk experience is a big plus Genuinely interested in gadgets, apps, and mobility tech Curious and proactive — you investigate, not just answer Someone who brings empathy to every conversation Comfortable working in a structured, process-driven environment Work with a top-tier global brand in a high-growth industry Competitive salary and cafeteria benefit package Paid training to fully onboard you with the tools and tech A stable, full-time position in a modern, central Budapest office A fun, multicultural team where your ideas and input matter Real development opportunities inside a growing European support hub
Location : Budapest, Hungary | Work Mode : Onsite
Working Hours : 9 : 00–18 : 00| Type : Full-time
Support the Next Generation of Smart Mobility
At transcosmos Europe, we’re supporting a global brand known for transforming how people move through cities — think intelligent electric scooters, app-connected devices, and next-gen urban mobility tech.
As a Technical Support Analyst , you’ll be on the front line helping German-speaking customers get the most out of their devices. This isn’t just about answering calls — it’s about problem-solving, educating, and leaving each customer feeling genuinely supported.
What You’ll Be Doing
- Respond to customer inquiries via phone, chat, and email with professionalism and clarity
- Troubleshoot and resolve hardware / software issues (Bluetooth, apps, connectivity, etc.)
- Guide users through features and functions of smart mobility products
- Escalate unresolved issues to internal teams following structured processes
- Take full ownership of the customer journey — from first question to full resolution
- Maintain accurate case logs and comply with data security and privacy policies
Communicate effectively with colleagues and contribute to a positive team environment
Requirements
What You Bring
You’ll Thrive If You Are…
Benefits
Hozzon létre álláshirdetést erre a keresésre
Technical Support • Budapest, Budapest, HU
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