Talent.com
Ez az állásajánlat nem elérhető az országodban.
Service Desk Supervisor

Service Desk Supervisor

UnisysBudapest, Hungary
17 napja
Munkaköri leírás

What success looks like in this role :

Key Responsibilities

Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a ‘Gartner Workplace Leader’, we are open, honest and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name.

Be inspired, encouraged and supported to fulfill your ambitions and your potential. This is where you can have a career in an environment where we do the right things the right way.

The Service Desk Supervisor will supervise a Service Desk Team, review service levels, schedule staff and identify training needs. This person will be responsible for working closely together with the Operations Manager to maintain and improve the service desk by directly managing employees assigned to him / her and to continually strive to improve customer service.

What will your scope look like :

Plan resources to accounts on a dynamic basis in order to maximize performance against SLAs on a daily basis, maintain shift rosters

Act as focal point for team in matters of scheduling, coordination, availability, or other matters as necessary

Ensure all assigned employees are briefed and understand their job requirements

Overall measuring and monitoring of service desk agent performance on a daily basis. Responsibility for correct skill levels and active queue management

Coordinate & schedule trainings with respect to the training necessity and agent shift availability

Drive to meet and exceed customer expectations and ability to inspire service desk agents to do the same

Provide feedback / guidance to employees assigned to him / her on their overall performance including Attendance / Compliance / Availability

Actively participate in recruitment activities, attendance during AC interviews as required

Help with all request / enquiries and direct escalation which are outside a service desk agent’s technical abilities or support boundaries as a first level

Inform the Operations Manager of any work conflicts, dissatisfied customers or hardware / software malfunctions, escalations; escalate issues to all relevant parties

Ensure all contracted support is accomplished in a timely manner, preparing reports and participating client facing calls

You will be successful in this role if you have :

Strong English  verbal and written communication skills across multiple staff levels

Additional language knowledge is a plus

Demonstrated leadership, coaching and mentoring skills

2+ years of experience in people management and performance management

2+ years of experience in a Customer Service position, preferably in an IT services organization

Hands-on experience with escalation management

Strong customer facing skills & ability to deliver presentations and drive meetings

Solid knowledge of ITIL processes (ITIL v3 foundation or intermediate certifications are beneficial)

Solid understanding of logging systems

Working knowledge of MS Office suite and related reporting applications

Besides these, we will need your :

Customer-first” attitude

High-performance driven personality and high sense of ownership

Proactivity, sense of urgency and ability to re-prioritize if needed

Ability to express yourself in a structured and comprehensive manner

Ability to communicate and act in an assertive and collaborative way

Ability to think tactically and strategically

LI-AB1

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Hozzon létre álláshirdetést erre a keresésre

Service • Budapest, Hungary

Kapcsolódó állás
IT Service Desk Operative

IT Service Desk Operative

GreifBudapest, HUN
Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome. IT Service Desk Operative (Open).Cleveland, Ohio, to a glob...Mutass többetUtolsó frissítés: 12 napja
IT Service Desk Agent - German speaking

IT Service Desk Agent - German speaking

Trenkwalder KftBudapest
IT-hibajelentések, kérdések és változtatási kérések kezelése.Ügyfél támogatása telefonon és írásban.Hibajegyek kezelése, ellenőrzése és irányítása. Kapcsolattartás az ügyfelek és a második szintű tá...Mutass többetUtolsó frissítés: 6 napja
Service Desk Analyst with English and French

Service Desk Analyst with English and French

BT GroupBuilding 31, Budapest, Hungary
Delivers critical customer technical support for network, hardware, and infrastructure development.Executes across technical areas including systems requirements data analysis, engineering, systems...Mutass többetUtolsó frissítés: 30+ napja
F&B Supervisor

F&B Supervisor

Corinthia Hotel BudapestBudapest, Pest megye
Uplift Your Career with Corinthia Budapest! Tasks & Involvements : Distributes daily tasks and provides briefings to waiters and hostesses Overseeing the work of casual waiters, waitresses and ho...Mutass többetUtolsó frissítés: 30+ napja
line supervisor

line supervisor

Randstad Hungary Kft.Budapest
Partnerünk a vasúti járműipar egyik meghatározó szereplője, amely elsősorban a legkorszerűbb villamosok gyártásával foglalkozik külföldön. Magyarországi telephelyén a hangsúly a járművek karbantartá...Mutass többetUtolsó frissítés: 7 napja
Food Services Supervisor (F&B Supervisor)

Food Services Supervisor (F&B Supervisor)

Marriott InternationalBudapest, Hungary
Ensure staff is working together as a team to ensure optimum service and that guest needs are met.Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing dut...Mutass többetUtolsó frissítés: 1 napja
Service Desk Analyst - MSP

Service Desk Analyst - MSP

Hamilton BarnesBudapest, HU
Are you ready to launch your IT career with a dynamic team?.You’ll step into the world of ITIL and Service Desk excellence as a Service Desk Analyst, gaining experience with an industry leader.Lear...Mutass többetUtolsó frissítés: 30+ napja
Service Desk Analyst (German speaker)

Service Desk Analyst (German speaker)

Celanese CorporationBudapest, Hungary
Are you ready for your next challenge? Be part of an excellent team! Join Celanese Business Solutions Budapest, as.Service Desk Analyst (German speaker). YOU will be involved in the following tasks....Mutass többetUtolsó frissítés: 30+ napja
Service Desk Agent @ Deutsche Telekom IT Solutions Hungary

Service Desk Agent @ Deutsche Telekom IT Solutions Hungary

Deutsche Telekom IT Solutions HungaryBudapest, Hungary
Die Deutsche Telekom IT Solutions (ehemals IT Services Hungary, ITSH) ist Ungarns größter ICT-Arbeitgeber und ein Mitglied der Deutschen Telekom Gruppe. Das 2006 gegründete Unternehmen mit mehr als ...Mutass többetUtolsó frissítés: 2 napja
  • Kiemelt
Swedish-speaking Service Desk Analyst in Budapest!

Swedish-speaking Service Desk Analyst in Budapest!

Cross Border TalentsBudapest, Central Hungary, Hungary
Exciting Opportunity : Swedish-speaking Service Desk Analyst in Budapest!.Hybrid (blend of on-site and remote).Handle incoming user requests via phone, chat, and email, resolving IT issues on deskto...Mutass többetUtolsó frissítés: 14 napja
  • Új!
GERMAN SPEAKING SERVICE DESK ANALYST LEVEL 2 (LJT)

GERMAN SPEAKING SERVICE DESK ANALYST LEVEL 2 (LJT)

Tech PeopleBudapest, Hungary
Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries. GERMAN SPEAKING SERVICE DESK ANALYST LEVEL 2 (LJT).Provide su...Mutass többetUtolsó frissítés: kevesebb, mint 1 órája
Swedish-speaking Service Desk Agent to Budapest, Hungary

Swedish-speaking Service Desk Agent to Budapest, Hungary

Nordic Jobs WorldwideBudapest, Hungary
We are looking for an Associate Technical Support Analyst to join a global IT services and consulting company in Budapest, Hungary!. As an Associate Technical Support Analyst, you will serve as the ...Mutass többetUtolsó frissítés: 18 napja
Front Desk Agent

Front Desk Agent

Four Seasons Hotels and ResortsBudapest
Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our ...Mutass többetUtolsó frissítés: 30+ napja
Service Desk Analyst – German Speaking

Service Desk Analyst – German Speaking

GetronicsBudapest, Hungary
To offer 1st level IT support to contracted customers.To help end-users by acting as a SPOC in resolving and / or addressing their IT issues and queries. To provide support through email, chat, ITSM t...Mutass többetUtolsó frissítés: 30+ napja
line supervisor

line supervisor

Randstad HungaryBudapest, Hungary
Modern, korszerű munkakörnyezet.Partnerünk a vasúti járműipar egyik meghatározó szereplője, amely elsősorban a legkorszerűbb villamosok gyártásával foglalkozik külföldön. Magyarországi telephelyén a...Mutass többetUtolsó frissítés: 30+ napja
IT Service Desk gyakornok

IT Service Desk gyakornok

MOL MagyarországBudapest, Hungary
Készen állsz a kihívásra, hogy Magyarország és a régió egyik meghatározó cégénél dolgozz?.Építsd tudatosan a karriered már az egyetemi éveid alatt is!. Legyél Te is részese egy kiváló csapatnak, leg...Mutass többetUtolsó frissítés: 20 napja