Ez az állásajánlat nem elérhető az országodban.
Service Desk Analyst – German Speaking
GetronicsBudapest, HungaryTöbb mint 30 napja
Munkaköri leírásDeal with software and connection-related issues Deal with common IT (software / hardware) issues and queries Use automated diagnostic programs to solve network programs Use helpdesk software to call with descriptions of issues, progress, and solutions Escalate complex cases to other parties, internal or external Provide 1st line technical support to customers taking inquiries by phone, ticket, chat and email Troubleshoot basic computer related problems. Single point of contact for resolving customer issues related to the company’s services in an SLA-based environment Interact with customers in inbound and outbound channels, through good relational and communication skills aimed at increasing customer satisfaction Escalate different cases to other specific solver groups Provide accurate and creative solutions that meet pre-defined quality measures Supporting a client by identifying issues raised, then responding, escalating as required, or liaising internally to ensure client enquiries are answered and resolved within agreed time guidelines Good command of English and German both written and verbal Effective communication with clients at every level Ability to find creative solutions to problems. An interest in the world of IT 24 / 7 availability the ability to work well with others and alone if needed analytical thinking skills to be thorough and pay attention to details excellent verbal and written communication skills to be flexible and open to change to be able to use a computer and the main software packages(O365) confidently Language Allowance : gross HUF 60,000 / month SZÉP Card Benefit : NET HUF 29,000 / month Sign-on bonus : HUF 180,000 gross Uniqa Private Health Insurance Fitness pass : 8 free sessions per month in the Life 1 and Gilda Max gyms Free online training programmes on Linkedin Learning, Udemy and NorthStar Flexible hybrid working, remote work is possible. Multicultural environment with 25+ Nationalities Our Employee Assistance Program can provide professional help with your mental and physical health, finances, and legal issues. TTDP (Technical talent development program)
Role Purpose :
- To offer 1st level IT support to contracted customers
- To help end-users by acting as a SPOC in resolving and / or addressing their IT issues and queries
- To provide support through email, chat, ITSM tool or phone
- To support our customers in the respective contracted languages
- To maintain and / or improve customer satisfaction by providing consistent support in relation to the issues presented
- To use and help improving the processes and procedures made available via the Knowledge Base documentation and other work rules or instructions and to efficiently search, identify and use valid solutions from any available sources
- To constantly monitor and escalate the issues, in accordance with the company processes, to ensure a high degree of customer satisfaction
Main responsibilities of the role :
Main requirements of the role :
The benefits of this role in addition to salary :
By submitting your application and filling out the link below, you consent to us storing and processing your personal data for future communication regarding this opportunity. You may be contacted later if your application is shortlisted. Your data will be handled in accordance with our privacy policy.
Hozzon létre álláshirdetést erre a keresésre
Service Desk Analyst • Budapest, Hungary
Kapcsolódó állás
)
Support the Next Generation of Smart Mobility.At transcosmos Europe, we’re supporting a global brand known for transforming how people move through cities — think intelligent electric scooters, app...Mutass többetUtolsó frissítés: 26 napja
GERMAN SPEAKING SERVICE DESK ANALYST LEVEL 1 (ET85)
Tech PeopleBudapest, Hungary Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.
GERMAN SPEAKING SERVICE DESK ANALYST LEVEL 1 (ET85).Troublesh...Mutass többetUtolsó frissítés: 16 napja
IT Service Desk Agent - German speaking
Trenkwalder KftBudapest IT-hibajelentések, kérdések és változtatási kérések kezelése.Ügyfél támogatása telefonon és írásban.Hibajegyek kezelése, ellenőrzése és irányítása.
Kapcsolattartás az ügyfelek és a második szintű tá...Mutass többetUtolsó frissítés: 4 napja
German-Speaking Technical Support Analyst
transcosmos (TCIS)Budapest, Budapest, HUQuick Apply
German-Speaking Customer Service Representative
UnisysBudapest, Hungary What success looks like in this role : .Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the worl...Mutass többetUtolsó frissítés: 30+ napja
Service Desk Analyst (German speaker)
Celanese CorporationBudapest, Hungary Are you ready for your next challenge? Be part of an excellent team! Join Celanese Business Solutions Budapest, as.Service Desk Analyst (German speaker).
YOU will be involved in the following tasks....Mutass többetUtolsó frissítés: 30+ napja
German speaking financial analyst
Randstad HungaryBudapest, Hungary Chance to join a growing organization .Work in a truly international environment.Join our dynamic, international team, where we’re revolutionizing the financial industry with innovative solutions.A...Mutass többetUtolsó frissítés: 30+ napja
German Speaking Customer Service Specialist
Vision Recruitment Kft.Budapest Description : Handle front desk responsibilities and ensure smooth daily operations Oversee and update customer and product master data records Process incoming customer orders and monitor...Mutass többetUtolsó frissítés: 25 napja
German Speaking Business Analyst
VodafoneBudapest, Hungary Vodafone Intelligent Solutions.German Speaking Business Analyst.Provide overall governance of demand management, to ensure the quality of end to end demand management process.Liaise between custome...Mutass többetUtolsó frissítés: 16 napja
Swedish-speaking Service Desk Analyst in Budapest!
Cross Border TalentsBudapest, Central Hungary, Hungary Exciting Opportunity : Swedish-speaking Service Desk Analyst in Budapest!.Hybrid (blend of on-site and remote).Handle incoming user requests via phone, chat, and email, resolving IT issues on deskto...Mutass többetUtolsó frissítés: 13 napja
German-Speaking Technical Support Analyst
transcosmosBudapest, Budapest, Hungary Support the Next Generation of Smart Mobility.At transcosmos Europe, we’re supporting a global brand known for transforming how people move through cities — think intelligent electric scooters, app...Mutass többetUtolsó frissítés: 26 napja
Technical Support Analyst - German speaking - Budapest
Randstad Hungary Kft.Budapest Our business partner is looking for a German speaking Technical Support Analyst to join their team.If you have experience in customer support, enjoy working in a dynamic and fast-paced environment,...Mutass többetUtolsó frissítés: 2 napja
- Kiemelt
German Speaking Technical Support Analyst
JobScannerBudapest, 267, Hungary Join our partner as a Technical Support Analyst with.If you are interested in the position, apply with your.Provide customer support via phone, email, and chat.
Assist with product setup, configurat...Mutass többetUtolsó frissítés: 30+ napja
German Speaking Technical Support Analyst
HSA Kft.Budapest Join our partner as a Technical Support Analyst with German language skills! If you are interested in the position, apply with your English CV! Feladatok / Tasks Provide cus...Mutass többetUtolsó frissítés: 30+ napja
German Speaking Junior Service Coordinator
ComputacenterBudapest, HU Customer Success & Service Delivery.We continuously expanding our Customer Service Centre, where within our Global Service Coordination function, we are looking for motivated and reliable colleague...Mutass többetUtolsó frissítés: 16 napja
Customer Service Agent (German Speaking)
FormlabsBudapest, Hungary To reinvent an industry, you have to build the best team.Our printers are used by Google, Tesla, Gillette, and New Balance, just to name a few.
Founded in Boston in 2011, and reaching unicorn status...Mutass többetUtolsó frissítés: 12 napja
Advisors Creative Desk - Project Coordinator - German Speaking
Mastercard Data & ServicesBudapest, Budapest, Hungary Advisors Creative Desk - Project Coordinator - German SpeakingOverview.The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers g...Mutass többetUtolsó frissítés: 3 napja
Controller (German Speaking)
TRIGOBudapest, Hungary CFO within your assigned scope.You take ownership of controlling and reporting tasks for the.You are responsible for monthly group reporting, annual budgeting & forecast and ad hoc controlling ...Mutass többetUtolsó frissítés: 6 napja
HR Operations Analyst - German speaking
DiageoBudapest, Hungary Job Title : HR Operations Analyst - German speaking.Contract terms : Fixed term (2 years maternity cover).Diageo is the world’s leading premium drinks company with an outstanding collection of brands...Mutass többetUtolsó frissítés: 16 napja