Swedish-speaking Service Desk Agent to Budapest, Hungary

Job Description

We are looking for an Associate Technical Support Analyst to join a global IT services and consulting company in Budapest, Hungary!

As an Associate Technical Support Analyst, you will serve as the first line of contact for all user technical issues, ranging from basic troubleshooting to more complex problems. Your role will involve ensuring efficient resolution and communication with both users and support teams, while maintaining a high level of customer satisfaction and adhering to service standards.

About the company Our client is a leading multinational provider of digital transformation, consulting, and business re-engineering services and solutions. With a strong focus on innovation and client-centric strategies, the company empowers organizations globally to leverage technology for better operational efficiency and growth across various industries.

What will you do?

Act as a single point of contact for users via phone, chat, email, and self-service portal

Record incident resolutions using the ITSM tool based on user interactions

Ensure resolution of issues within the ticket life cycle and escalate unresolved cases

Coordinate effectively between users and resolver groups

Independently manage multiple assignments, adhering to internal policies and KPIs

Provide excellent customer service and maintain communication throughout incident resolution

Escalate complex issues to appropriate resolution teams when needed

Maintain high standards of service management and customer support

Execute administrative tasks and contribute to process improvements

Work onsite from the office on all working days

Candidate profile

Native / C1 / B2 level proficiency in Swedish and excellent English communication

1st to 2nd level support experience, either onsite or remote

Strong problem-solving, communication, and analytical skills

Knowledge of application support, IT service desk, or software development

Familiarity with SDLC, OS components, and database technologies

Hands-on experience with ITSM tools (e.g., HPSM, BMC Remedy, ServiceNow)

ITIL knowledge or certification is a plus

Certifications such as ITIL, MCSE, or similar (optional)

Self-motivated and customer-service focused personality

Ability to manage tasks independently in a team environment

Are you passionate about solving problems, supporting users, and working in a multilingual environment? Take the next step in your IT career and apply now!

Worldwiders Global Recruitment Worldwiders is a global B2B recruitment company specializing in executive search and specialist recruitment, connecting top talent with prestigious opportunities worldwide. With over 5000 successful placements and 400+ partners across 40+ countries, we provide tailor-made recruitment solutions that drive both career growth and organizational success.