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Swedish-speaking Service Desk Analyst in Budapest!

Cross Border TalentsBudapest, Central Hungary, Hungary

Több mint 30 napja

Állás típusa

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Munkaköri leírás

Exciting Opportunity : Swedish-speaking Service Desk Analyst in Budapest!

Position : Service Desk Analyst

Location : Budapest, Hungary

Work Model : Hybrid (blend of on-site and remote)

Employment Type : Full-time

Remuneration : Competitive Base Salary

Are you fluent in Swedish and passionate about IT support? Join our Budapest team as a Service Desk Analyst and become a key player in solving tech challenges while providing top-notch customer service!

What Youll Be Doing :

Support & Troubleshoot : Handle incoming user requests via phone, chat, and email, resolving IT issues on desktop, applications, iOS, and Android devices using remote tools.
Problem Solving : Diagnose hardware, software, or user access issues, taking full ownership until successful resolution.
Collaborate with Experts : Escalate complex cases to specialists when necessary to ensure quick, efficient resolutions.
Document Solutions : Maintain accurate records of resolutions for future reference and continuous improvement.
Incident & Escalation Management : Manage incidents with an eye on preventing impact on business operations.
Customer Service Excellence : Deliver exceptional support, ensuring users receive high-quality assistance that adheres to service management principles.
Adapt & Learn : Contribute to ongoing improvement initiatives, adapting to ad-hoc tasks that enhance service delivery or boost key performance indicators (KPIs).

What Were Looking For :

Language Skills : fluent Swedish speaker with strong communication skills in English (B2 level or higher).

Technical Proficiency : Experience with L1-L2 support, remote troubleshooting, and incident management. Knowledge of ITSM tools like HPSM, BMC Remedy, CA Service Desk, and understanding of SDLC, databases, and OS components is a plus.

ITIL Knowledge : Familiarity with ITIL processes is a strong advantage.

Analytical Mindset : Strong problem-solving skills and the ability to logically tackle technical issues.

Self-motivated : Thrive in a fast-paced environment, handling multiple tasks and assignments with ease.

Team Player : Able to work both independently and collaboratively with a positive, solution-oriented attitude.

Whats In It For You :

Competitive Salary : Excellent compensation package based on your skills and experience.

Supportive Work Environment : Be part of a dynamic, creative team with a friendly, positive atmosphere.

Career Growth : Get the tools, guidance, and support you need to unlock your full potential.

Join a thriving, international team and take your IT support career to the next level in beautiful Budapest ! Apply now and become an essential part of our success story.

Hozzon létre álláshirdetést erre a keresésre

Service Desk Analyst • Budapest, Central Hungary, Hungary