Swedish-speaking Service Desk Analyst in Budapest!

Exciting Opportunity : Swedish-speaking Service Desk Analyst in Budapest!

Position : Service Desk Analyst

Location : Budapest, Hungary

Work Model : Hybrid (blend of on-site and remote)

Employment Type : Full-time

Remuneration : Competitive Base Salary

Are you fluent in Swedish and passionate about IT support? Join our Budapest team as a Service Desk Analyst and become a key player in solving tech challenges while providing top-notch customer service!

What Youll Be Doing :

• Support & Troubleshoot : Handle incoming user requests via phone, chat, and email, resolving IT issues on desktop, applications, iOS, and Android devices using remote tools.
• Problem Solving : Diagnose hardware, software, or user access issues, taking full ownership until successful resolution.
• Collaborate with Experts : Escalate complex cases to specialists when necessary to ensure quick, efficient resolutions.
• Document Solutions : Maintain accurate records of resolutions for future reference and continuous improvement.
• Incident & Escalation Management : Manage incidents with an eye on preventing impact on business operations.
• Customer Service Excellence : Deliver exceptional support, ensuring users receive high-quality assistance that adheres to service management principles.
• Adapt & Learn : Contribute to ongoing improvement initiatives, adapting to ad-hoc tasks that enhance service delivery or boost key performance indicators (KPIs).

What Were Looking For :

Whats In It For You :

Join a thriving, international team and take your IT support career to the next level in beautiful Budapest ! Apply now and become an essential part of our success story.