Technical Support Analyst - German speaking - Budapest

What we offer :

Competitive salary and benefit package

Supportive working environment

Training support

Long-term career opportunity

Picture URL

Organisation / Department

Our business partner is looking for a German speaking Technical Support Analyst to join their team.

If you have experience in customer support, enjoy working in a dynamic and fast-paced environment, have strong communication and problem-solving skills, this could be the perfect opportunity for you!

Job description

• Take ownership of customer issues and ensure resolution.
• Diagnose and troubleshoot hardware / software problems.
• Follow escalation procedures for unresolved cases.
• Provide accurate, timely support and adjust communication to the customer’s technical level.
• Share product and service information per call handling protocols.
• Resolve contacts efficiently while maintaining quality.
• Escalate issues as needed per client procedures.
• Ensure data privacy compliance.
• Maintain positive communication with customers, team, and partners.

Requirements

Previous experience in Technical Support or similar field is an advantage but we also welcome entry-level candidates

Fluent German and middle level English knowledge

Good Knowledge of Microsoft Office products

Highly customer focused attitude

Excellent communication skills (both written and oral)

Excellent organizational skills and good attention to detail

Excellent problem-solving skills

Excellent time and people management skills

A High school diploma or equivalent is the minimum requirement, College level preferred.

Information

For further information contact me in the given email address below :

fanni.racz@randstad.hu