Aftersalses Support Engineer - Hungary

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

Job Responsibility : Technical support

• Bring the Service Providers to a higher level by providing them onsite and remote support;
• Secure the repair quality of the Service Providers by Quality Control procedures;
• Undertake and assist with after-sales operational issues (e.g. technical diagnosis, repairs and maintenance);
• Provide feedback on technical documentation (e.g. Manuals, diagnostic diagrams etc.);
• Coordinate and support the service provider to implement technical upgrades and service campaign;
• Monitor the technical availability of the BYD commercial vehicles and avoid aftersales penalties;
• Create Service reports in the BYD Service System, help to improve the products together with R&D, QA teams.

Service team management

Customer relationship :

Required to perform all other tasks that your immediate superior commits and which you are qualified to do, qualify and do not violate any statutory or internal instructions.

Location : Budapest

Type of Employment : Full-time