Service Desk Analyst with English and French

What you’ll be doing

1.Delivers critical customer technical support for network, hardware, and infrastructure development.

2. Executes across technical areas including systems requirements data analysis, engineering, systems design, systems development, computer programming, systems testing and deployment, quality assurance, configuration management, and systems documentation.

3. Analyses user interfaces, maintains network, hardware, and software performance tuning, analyses workload and computer usage, maintains interfaces with outside systems, and analyses proposed system modifications and upgrades.

4. Defines the problem and develops system requirements and specifications.

5. Prepares required documentation including program-level and user-level documentation; enhances existing software systems.

6. Manages work and priorities through ticketing system and workflow.

7. Collaborates with various stakeholders to remove project obstacles.

8. Troubleshoots networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction.

9. Participates in the migration, basic configuration and rollout of new or upgraded hardware.

10. Delivers support to include project management tasks, meeting facilitation, and ad hoc duties as needed.

11. Executes and delivers within standardised procedures in order to achieve objectives and the vision of the Network Engineering team.

The skills you’ll need

TroubleshootingCustomer ServiceEscalation ManagementContinuous ImprovementVendor ManagementNetwork DeliveryNetwork SecurityNetwork TestingNetwork ConfigurationTechnical DocumentationNetwork IntegrationNetwork ImplementationRequirements ManagementIncident ManagementEvent PlanningDecision MakingGrowth MindsetInclusive Leadership

Our leadership standards

Looking in :

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out :

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future :

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.