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GERMAN OR FRENCH SPEAKING SERVICE DESK ANALYST LEVEL 2 (LJT)

GERMAN OR FRENCH SPEAKING SERVICE DESK ANALYST LEVEL 2 (LJT)

Tech PeopleBudapest, Hungary
22 days ago
Job description

Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

Currently we are looking for

GERMAN OR FRENCH SPEAKING SERVICE DESK ANALYST LEVEL 2 (LJT)

Location : Budapest XI. district, hybrid (2 / 3 office presence / week)

Salary : competitive

Type of employment : employee

Tasks :

  • Provide support on IT infrastructure related issues to customers
  • Analyze issues and requests and escalate unsolved cases to the appropriate IT team
  • Maintain end-to-end ownership of all incidents and service requests in scope of the Level 2 support team
  • Record, track, manage cases (incidents, requests, change or problem tickets) in the helpdesk tracking database
  • Manage high priority incidents and provide support for planned special events
  • Effectively communicate and coordinate work with other team members
  • Perform incidents trend analysis
  • Take over calls warm transferred from L1 as per the available processes
  • Perform reporting on distribution, asset statuses, licenses as and when required
  • Document new technical solutions
  • Document and share best practices with other colleagues

Requirements :

  • A high school diploma
  • Speak German or French on a business level (working / support language)
  • Speak English on a communication level (for interviews, training , and internal communication)
  • Prior experience in the IT field as a Service Desk Analyst (minimum 2 years)
  • Candidate needs to be to be currently eligible to work in Hungary

    • Advantages :

  • MCP / MCSA / MCSE certification or completion of the ITIS EUC Academy or equivalent experience
  • Advanced knowledge of Windows OS, Microsoft Office and Internet Explorer, Shared Drives, Active Directory, SharePoint, Scripting, Win Registry, SQL, Server Administration
  • Excellent Hardware knowledge (Desktop, Laptop, Cisco telephone devices, mobile devices)
  • Capability to understand IT environment, basic knowledge about networks, TCP / IP, PC Configuration, Email systems
  • Knowledge of mobile platforms and MDMs
  • ITIL Foundation knowledge
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    German Speaking Desk • Budapest, Hungary