GERMAN OR FRENCH SPEAKING SERVICE DESK ANALYST LEVEL 2 (LJT)

Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

Currently we are looking for

GERMAN OR FRENCH SPEAKING SERVICE DESK ANALYST LEVEL 2 (LJT)

Location : Budapest XI. district, hybrid (2 / 3 office presence / week)

Salary : competitive

Type of employment : employee

Tasks :

• Provide support on IT infrastructure related issues to customers
• Analyze issues and requests and escalate unsolved cases to the appropriate IT team
• Maintain end-to-end ownership of all incidents and service requests in scope of the Level 2 support team
• Record, track, manage cases (incidents, requests, change or problem tickets) in the helpdesk tracking database
• Manage high priority incidents and provide support for planned special events
• Effectively communicate and coordinate work with other team members
• Perform incidents trend analysis
• Take over calls warm transferred from L1 as per the available processes
• Perform reporting on distribution, asset statuses, licenses as and when required
• Document new technical solutions
• Document and share best practices with other colleagues

Requirements :

Advantages :