German Speaking Technical Support Analyst

Location : Debrecen, Hungary | Work Mode : Onsite

Working Hours : 9 : 00–18 : 00 (1-hour break) | Type : Full-time

Support Tech That Powers Homes, Moves People, and Automates the Outdoors.

Join transcosmos Europe in Debrecen and become part of our expert support team helping users across Europe enjoy some of the world’s most forward-thinking and eco-conscious consumer tech.

Our growing teams support customers across a variety of innovative service areas — from portable energy solutions that provide clean, off-grid power for homes and travel, to smart electric rideables that are transforming personal mobility in urban spaces. You might also be assisting users of cutting-edge robotic lawn care systems designed for automated, app-connected maintenance of modern green spaces.

Whether it’s walking someone through Bluetooth pairing or resolving a charging issue, you’ll be the trusted point of contact guiding customers through their tech experience.

What You’ll Be Doing

• Answer customer inquiries in German via phone, chat, and email
• Troubleshoot technical issues related to hardware, software, or connectivity
• Guide users through product setup, features, and best practices
• Escalate complex cases through clear internal channels
• Maintain accurate documentation of all interactions
• Follow privacy, security, and quality standards

Collaborate with a supportive, tech-savvy team

Requirements

You’ll Thrive If You Are…

Benefits

Internal development and career growth opportunities