Polish Speaking Technical Support Analyst

As a Technical Support Analyst, you'll provide frontline support in POLISH via phone, chat, and email. You will also need ENGLISH knowledge. Responsibilities include assisting with product info, processing orders, resolving complaints, retaining customers, and troubleshooting issues.

If you are interested in this opportunity please apply with your ENGLISH CV .

Taking ownership and customer issues, seeing them through to resolution.

Providing solutions for hardware / software problems.

Troubleshoot and diagnose technical issues (e.g., WLAN, Bluetooth).

Escalate unresolved issues to internal teams as needed.

Communicate effectively with customers and adjust to their technical level.

Ensure timely and quality resolution of customer interactions.

Maintain compliance with data privacy and security policies.

Collaborate positively with team members and other departments.

B2-C1 level Polish and at least B2 level English knowledge

High school diploma (College preferred)

Proficiency in Microsoft Office

Customer-focused with excellent problem-solving skills

Organized, detail-oriented, and collaborative

Experience in BPO, customer service, or technical support

Knowledge of WLAN, Bluetooth, and hardware / software troubleshooting

Affinity for electronics and technology

Competitive salary

Cafeteria

Team activities

Paid training

Modern office environment