Portuguese-Speaking Customer Solutions Specialist - Remote

🚀 Join our team if you love helping people and enjoy a challenge!

Do you love helping people and enjoy solving challenges? We’re looking for a passionate Customer Solutions Specialist who speaks French and English and wants to work remotely from Hungary!

Job Summary

As a Customer Solutions Specialist you will act as the primary liaison for assisting customers with billing related questions, educating customers on the offered services and system capabilities, arranging the scheduling of vehicles for maintenance and installation and troubleshooting system and hardware related issues in a fast-paced, highly demanding and rewarding environment in  Portuguese and English languages .

As a Customer Solutions Specialist you will act as the primary liaison for assisting customers with billing related questions, educating customers on the offered services and system capabilities, arranging the scheduling of vehicles for maintenance and installation and troubleshooting system and hardware related issues in a fast-paced, highly demanding and rewarding environment in  Portuguese and English languages .

Key Duties

• Manage incoming phone calls, emails and cases.
• Assisting customers with billing and contract related requests.
• Educating customers and answering general questions about the supported software. Reach out to customers to schedule installation of orders, while coordinating with subcontractor technicians.
• Standardized troubleshooting of user reported issues with the supported software and hardware.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Additional ad-hoc tasks and projects in alignment with the business needs.

Requirements

Technical skills :

Personal Attributes :

Languages

Qualifications [EDUCATION and / or EXPERIENCE]

Benefits

Why Join Us?

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.