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German Speaking Technical Support Analyst

transcosmos (TCIS)Debrecen, Hajdú-Bihar, HU

Több mint 30 napja

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Location : Debrecen, Hungary | Work Mode : Onsite

Working Hours : 9 : 00–18 : 00 (1-hour break) | Type : Full-time

Support Tech That Powers Homes, Moves People, and Automates the Outdoors.

Join transcosmos Europe in Debrecen and become part of our expert support team helping users across Europe enjoy some of the world’s most forward-thinking and eco-conscious consumer tech.

Our growing teams support customers across a variety of innovative service areas — from portable energy solutions that provide clean, off-grid power for homes and travel, to smart electric rideables that are transforming personal mobility in urban spaces. You might also be assisting users of cutting-edge robotic lawn care systems designed for automated, app-connected maintenance of modern green spaces.

Whether it’s walking someone through Bluetooth pairing or resolving a charging issue, you’ll be the trusted point of contact guiding customers through their tech experience.

What You’ll Be Doing

Answer customer inquiries in German via phone, chat, and email
Troubleshoot technical issues related to hardware, software, or connectivity
Guide users through product setup, features, and best practices
Escalate complex cases through clear internal channels
Maintain accurate documentation of all interactions
Follow privacy, security, and quality standards

Collaborate with a supportive, tech-savvy team

Requirements

Strong German (C1) and good English (B2) communication skills

A curious mindset and a genuine interest in tech — even if you’re still learning

Clear and friendly communication – you enjoy helping people

Basic PC skills (you’ve used Microsoft Office or similar tools)

A calm, solution-focused approach when things get tricky

Willingness to learn and grow – we’ll teach you the rest during training!

Any experience in customer service, support, or tech is a bonus, but not a must

You’ll Thrive If You Are…

Interested in smart consumer tech and eco-friendly solutions

Calm and confident under pressure

A team player with solid time management

Motivated by helping people and solving real-world tech challenges

Benefits

A full-time, stable position in our modern Debrecen support center

Paid training on systems, tools, and brand-specific knowledge

Competitive salary and cafeteria benefit package

A friendly, inclusive team environment with regular engagement activities

Opportunity to support tech brands making a real difference in mobility, energy, and lifestyle

Internal development and career growth opportunities

Hozzon létre álláshirdetést erre a keresésre

Technical Support Analyst German Speaking • Debrecen, Hajdú-Bihar, HU