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Lead Quality Manager (REF4211H)
Deutsche Telekom IT Solutions HUBudapest17 days ago
Job descriptionDrive the implementation and expansion of the Zero Outage concept across all business segments Lead complex quality programs, audits, and continuous improvement initiatives Monitor quality performance and proactively implement corrective actions Lead process optimization and efficiency enhancement projects Identify and implement preventive measures to minimize risks and penalties Proactively manage risks and develop sustainable solutions in collaboration with key stakeholders Foster effective collaboration with national and international teams Balance quality assurance with cost-efficiency in complex settings Overcome organizational barriers through strong negotiation and diplomacy skills Prepare & make broad-scope decisions with significant business implications Translate strategic goals into measurable action plans Consider financial impacts, including penalties and cross- / up-selling potential Fluent in German and English (both written and spoken) 7–10 years of leadership experience in the telecommunications industry In-depth knowledge of Zero Outage , ITIL , and telecom-specific solutions Proven success in managing large-scale programs and transformation initiatives Excellent stakeholder management and interpersonal collaboration skills Strong sense of ownership, structured thinking, and accountability Proficient in Microsoft Office (PowerPoint, Word, Excel, Outlook) Confident, assertive communicator with strong presentation skills Lean Six Sigma or similar quality certifications are a plus Experience with automation and ITSM systems is advantageous Background in engaging with C-level stakeholders is highly desirable
Job Description
Lead the end-to-end quality strategy for Business Customers within Telekom Deutschland GK (TDG GK), covering all customer segments (T-Business). Own the development and implementation of quality standards throughout the product lifecycle (Plan–Build–Run). Serve as a key advisor to senior leadership, collaborating across the Deutsche Telekom Group to drive Zero Outage, preventive measures, and continuous improvement.
Key Responsibilities :
Strategic Leadership & Governance
- Define and steer Plan, Build & Run quality standards for business customer solutions across TDG GK.
- Act as a strategic advisor to senior management, preparing business-critical proposals
- Align quality initiatives with overall T-Business & Delivery strategy
Quality Culture & Zero Outage
Continuous Improvement & Risk Management
Cross-Functional Collaboration
Decision-Making & Business Impact
Qualifications
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Quality Manager • Budapest
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