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Lead Quality Manager (REF4211H)

Lead Quality Manager (REF4211H)

Deutsche Telekom IT Solutions HUBudapest
20 napja
Munkaköri leírás

Job Description

Lead the end-to-end quality strategy for Business Customers within Telekom Deutschland GK (TDG GK), covering all customer segments (T-Business). Own the development and implementation of quality standards throughout the product lifecycle (Plan–Build–Run). Serve as a key advisor to senior leadership, collaborating across the Deutsche Telekom Group to drive Zero Outage, preventive measures, and continuous improvement.

Key Responsibilities :

Strategic Leadership & Governance

  • Define and steer Plan, Build & Run quality standards for business customer solutions across TDG GK.
  • Act as a strategic advisor to senior management, preparing business-critical proposals
  • Align quality initiatives with overall T-Business & Delivery strategy

Quality Culture & Zero Outage

  • Drive the implementation and expansion of the Zero Outage concept across all business segments
  • Lead complex quality programs, audits, and continuous improvement initiatives
  • Monitor quality performance and proactively implement corrective actions

    • Continuous Improvement & Risk Management

  • Lead process optimization and efficiency enhancement projects
  • Identify and implement preventive measures to minimize risks and penalties
  • Proactively manage risks and develop sustainable solutions in collaboration with key stakeholders

    • Cross-Functional Collaboration

  • Foster effective collaboration with national and international teams
  • Balance quality assurance with cost-efficiency in complex settings
  • Overcome organizational barriers through strong negotiation and diplomacy skills

    • Decision-Making & Business Impact

  • Prepare & make broad-scope decisions with significant business implications
  • Translate strategic goals into measurable action plans
  • Consider financial impacts, including penalties and cross- / up-selling potential

    • Qualifications

  • Fluent in German and English (both written and spoken)
  • 7–10 years of leadership experience in the telecommunications industry
  • In-depth knowledge of Zero Outage , ITIL , and telecom-specific solutions
  • Proven success in managing large-scale programs and transformation initiatives
  • Excellent stakeholder management and interpersonal collaboration skills
  • Strong sense of ownership, structured thinking, and accountability
  • Proficient in Microsoft Office (PowerPoint, Word, Excel, Outlook)
  • Confident, assertive communicator with strong presentation skills
  • Lean Six Sigma or similar quality certifications are a plus
  • Experience with automation and ITSM systems is advantageous
  • Background in engaging with C-level stakeholders is highly desirable
    • Hozzon létre álláshirdetést erre a keresésre

    Quality Manager • Budapest