Service Design & Optimization Engineer

Services Engineer is responsible for designing, implementing, and optimizing customer-centric, reliable post-sales services. By enabling seamless services that customers can easily purchase and consume, this role elevates customer experience while ensuring operational excellence. This mid-to-senior individual contributor role combines technical expertise with cross-functional collaboration to directly influence service delivery efficiency, customer satisfaction, and long-term trust. Key goals include optimizing costs and capabilities, enabling scalable service delivery, and empowering delivery teams through targeted training and tools as well as seamlessly deploying end-of-service (EOS) plans.

In this Role, Your Responsibilities Will Be :

• Service Enablement : Collaborate with product teams, service product managers, and delivery teams (Tech Support, Field Services, Education Services, Repair, and Calibration) to design comprehensive post-sales service plans for all NI offerings. Validate plans using engineering expertise and deep knowledge of post-sales services' enablement and delivery specifics. Ensure necessary capabilities, tools, workflows and service work are in place to support service delivery. Ensure seamless integration of services into the customer journey prior to product or offering release.
• Process and Infrastructure Optimization : Streamline workflows, tools, and systems to scale post-sales services efficiently. Leverage business systems (., CRM, ERP, PDM, PLM tools) to appropriately set up and maintain services.
• End-of-Service Management : Drive seamless service deactivation by understanding product and service specifics, planning transitions, and ensuring minimal customer disruption.
• Collaborator Collaboration : Act as a bridge between product teams, R&D, and service delivery teams, providing subject matter expertise to address serviceability issues, capability gaps, and escalations. Lead training and onboarding initiatives to empower delivery teams.
• Metrics and Continuous Improvement : Adhere to key performance indicators (critical metrics) and drive continuous improvements to enhance service quality, efficiency, and customer satisfaction.
• Logistic Support : Enable delivery teams with the right tools, hardware, and depot readiness to ensure field services are equipped for success.

Who You Are :   You take personal responsibility for decisions, actions, and failures. You effectively communicate in various settings : one-on-one, small and large groups, or among diverse styles and position make decisions and take actions without the total picture.

For this Role, You will Need :

Preferred Qualifications that Set You Apart :

Our Culture & Commitment to You :

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.