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Service Delivery Manager

transcosmosDebrecen, Hajdú-Bihar, Hungary

30+ days ago

Job description

Lead our services, shape the future – become our next Service Delivery Manager"

Are you ready to take charge of service delivery on an international level?

Do you have the drive to lead teams, shape strategy, and ensure consistent excellence?

We’re looking for a Service Delivery Manager who’s ready to take ownership and make an impact.

The SDM is responsible for the delivery of specific transcosmos’s Services. They work together with the Business Relationship Manager to identify service requirements, and develop service strategy, which is the responsibility of the SDM to execute. All Managed Services personnel working within the service report directly or indirectly to the SDM.

Main Duties & Responsibilities

Manage the delivery and performance of a service
Lead Team Leaders, Agents responsible for service delivery
Ensure services meet agreed standards and are delivered to exceptional quality
Oversee financial aspects of the service
Set and track KPIs to ensure smooth daily operations
Collaborate with the Business Relationship Manager on service strategy, goals, training, reporting, quality and processes
Work with transcosmos’s customers and represent Managed Services Department

Requirements

Behavior :

Strong collaboration skills – able to work effectively within teams and across departments

Sense of accountability – takes ownership of tasks and delivers on commitments

Adaptability – quickly adjusts to changing priorities, environments, and challenges

Initiative – acts proactively, anticipates needs, and takes steps without being prompted

Planning & organizing – capable of structuring work efficiently and setting clear priorities

Delegating & empowering – trusts team members and encourages independent problem-solving

Change management – confidently leads through transitions and supports others in adapting to change

Skills & Attributes :

Strong customer focus

Excellent communication skills in English (written & verbal)

Leadership and team management experience

Ability to earn the trust of clients, colleagues, and upper management

Strong organizational and problem-solving skills

Great attention to detail

Proactive, collaborative, and adaptable attitude

Skilled in planning, organizing, delegating, and change management

Languages :

Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.

Technical :

Good Knowledge of Microsoft Office products

Qualifications [EDUCATION and / or EXPERIENCE]

Bachelor’s degree (any field)

Previous experience in BPO, customer service, or technical account management

Proven team management track record

Experience with managed services is a strong advantage

Benefits

Why Join Us?

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.

To acquire the necessary knowledge we provide a paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.

Competitive salary

Cafeteria

Team building and free time activities

Modern office environment

Send us your CV and join the Transcosmos family!

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Service Delivery Manager • Debrecen, Hajdú-Bihar, Hungary