Product Manager, Claims @ Marshmallow

The Claims Tribe

The Claims Tribe has big ambitions to build a market leading claims experience that benefits everyone; dealing with claims efficiency means we get customers back on the road quickly, and we can pass savings back to all of our customers at new business and renewal.

We are looking for a Product Manager who will identify opportunities and prioritise highly impactful features, working closely with the Claims Tribe’s expanding technology team (encompassing design, product, engineers and data science).

The successful candidate will need to immerse themselves in the motor claims space, using their product skills to determine what’s truly going to move the needle; claims is a highly complex space, with tech that enables an operations team of over 100, involves numerous partner integrations, and handles 15k+ claims per year and  £100m+ of spend. We have a cross functional team between London and Budapest, and this person would operate out of our Budapest office.

Who you are

• Curious - You don't stop asking questions until you truly understand a topic. Doing your own research does not scare you and you are resourceful to scale rapidly on different topics.
• Customer obsessed - You are passionate about designing and building delightful user experiences that get the job done. You are experienced in identifying behavioural insight from qualitative research. You have the ability to balance business and customer needs
• Problem solver - You have strong business, analytical, and troubleshooting skills. You creatively solve problems by identifying real obstacles and viable solutions.
• A true collaborator - While we know you will have excellent ideas to put forwards, we value a collaborative approach to reach our goals and as such you should be willing and driven to get your team's input, tailoring your communication to technical and / or non-technical audiences
• Product leader - You have the ability to think about the long term vision & strategy while also being detailed when necessary to support the team with execution
• Outcome oriented - You ruthlessly prioritise against objectives, articulate the desired outcome and work collaboratively to create a path to achieve it
• Entrepreneurial - You are self-motivated and proactive. You have a high tolerance for ambiguity, ability to perform under pressure to meet deadlines and willingness to take risks

The Claims Tribe

The Claims Tribe has big ambitions to build a market leading claims experience that benefits everyone; dealing with claims efficiency means we get customers back on the road quickly, and we can pass savings back to all of our customers at new business and renewal.

We are looking for a Product Manager who will identify opportunities and prioritise highly impactful features, working closely with the Claims Tribe’s expanding technology team (encompassing design, product, engineers and data science).

The successful candidate will need to immerse themselves in the motor claims space, using their product skills to determine what’s truly going to move the needle; claims is a highly complex space, with tech that enables an operations team of over 100, involves numerous partner integrations, and handles 15k+ claims per year and  £100m+ of spend. We have a cross functional team between London and Budapest, and this person would operate out of our Budapest office.

,[Define objectives and metrics for your team and measure how these improve over time, Use qualitative & quantitative data to make product decisions and work alongside research & design to inform decision making, Prioritise work to make sure your team is working on the most impactful projects, mitigating any risks to delivery and resolving prioritisation conflicts, Working closely with your team to build best practice processes, ensuring feature requirements and documentation result in clarity of everyone involved, Proactively building and leveraging strong stakeholder relationships, managing expectations of impact / delivery, stakeholder dependencies, comms and expectations early enough to maintain trust and consistency, Build a world class customer experience with the clear reward being improved economics for the business] Requirements : Product vision, Product development, Product building, Product documentation, Product strategy, Data analytics, Product design, Product Owner Certificate Additionally : Competitive bonus scheme, Cafeteria, Private healthcare, Sport subscription, Training budget, Flat structure, Home office, International projects, Free coffee, Bike parking, Free beverages, Free lunch, In-house trainings, In-house hack days, Modern office, Startup atmosphere, Free breakfast.