IT Technical Support Analyst

A re you passionate about tech and driven by solving problems? Do you enjoy helping others get the most out of their technology? If so, we want you to join our dynamic I.T support team at TCIS !

Responsibilities :

• Deliver top-tier technical support to our end-user community via phone, in-person, or online;
• Diagnose hardware and software issues and provide effective, timely solutions;
• Ensure support tickets are resolved within service-level agreements (SLAs) and to high customer satisfaction;
• Keep support queues under control and ensure consistent updates on open incidents;
• Help users get the most from their systems, tools, and equipment;
• Monitor system performance using tools, and perform routine audits and reports as needed;
• Carry out regular IT housekeeping and maintain shared resources;
• Work closely with internal teams, third-party vendors, and external partners to ensure seamless support;
• Uphold IT policies, procedures, and security standards at all times.

Location :  Debrecen, Hungary

Mode :  on-site

Type of employment :  Full-time

Working hours :

Requirements

Languages :

Benefits

Why join us?

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.

📩  Send us your CV and join the Transcosmos family!