Desktop Support Technician L2 HU

Job Description

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN L2 AT HUNGARY!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician L2 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You Will Do :

Provide comprehensive onsite and desk-side technical support to end users, including troubleshooting hardware, software, and peripheral devices such as printers, scanners, and mobile devices, ensuring all incidents and requests are resolved within SLA timelines.

Build, configure, and maintain end-user devices by installing the “Gold” image, upgrading operating systems, deploying approved applications, and performing data backup / restoration to minimize downtime and maintain system reliability.

Deliver proactive support for infrastructure and data center operations , including smart hands assistance, replacing defective hardware components, performing daily tape changes, and ensuring consistent communication and updates through the ticketing system.

Requirements

What You Need :

Technical tools and system access – administrative credentials, ticketing system (e.g., ServiceNow), SCCM / Intune access, and required imaging software to build and configure devices.

Standard operating procedures and escalation matrix – detailed documentation on company policies, SLAs, and escalation paths for both desktop and data center incidents.

Hardware and software resources – access to spare parts inventory, approved “Gold” image, licensed applications, and network configurations to perform installations and repairs effectively.

Training and certification support – access to CompTIA (A+, Network+) and Microsoft certification programs (MCP, MCITP, or MCSE) to maintain compliance with organizational requirements.

Collaborative communication channels – direct contact with customer technical support, global IT teams, and local site managers to ensure smooth coordination and effective incident resolution.

Benefits

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.