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Hungarian API Onboarding & Technical Support Specialist - Budapestspeakit • Budapest, Budapest, HU
Hungarian API Onboarding & Technical Support Specialist - Budapest

Hungarian API Onboarding & Technical Support Specialist - Budapest

speakit • Budapest, Budapest, HU
3 napja
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Munkaköri leírás

Are you technically minded and experienced in API onboarding and support?

We’re looking for an API Onboarding & Technical Support Specialist to support partners with Delivery Hero API integrations and provide Level 1 technical support.

The role involves partner onboarding, troubleshooting integration-related issues and supporting internal and external stakeholders throughout the process. The position is office-based in Budapest, Hungary.

If you enjoy working with APIs, solving technical issues and supporting successful integrations, we’d love to hear from you!

Responsibilities

  • Onboard new partners to the Delivery Hero API platform
  • Provide Level 1 technical support for API and integration-related issues
  • Review logs and perform initial troubleshooting
  • Support internal and external stakeholders throughout the onboarding and integration process
  • Assist with POS system integrations and related queries
  • Monitor and follow up on the ticket resolution process to ensure timely resolution and customer satisfaction
  • Maintain and update troubleshooting guides, FAQs, and support documentation
  • Collaborate with internal teams when issues require further investigation or escalation

Requirements

  • Native Hungarian
  • Fluent English communication skills, both written and spoken
  • Experience in API onboarding, API integrations or technical support
  • Ability to understand logs and perform Level 1 troubleshooting
  • Experience using Postman
  • Familiarity with POS systems and integrations is considered an advantage; training can be provided
  • Experience working with Jira and Confluence
  • Strong problem-solving and analytical skills
  • Good communication skills
  • Ability to work effectively in a team environment

Benefits

  • Gross monthly salary of 650,000 HUF
  • Comprehensive training by certified instructors
  • Multicultural work environment
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Hungarian API Onboarding & Technical Support Specialist - Budapest • Budapest, Budapest, HU

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