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Intersoft Team SRL
Czech/Slovak Customer Support RepresentativeIntersoft Team SRL • Budapest, BU, hu
Czech/Slovak Customer Support Representative

Czech/Slovak Customer Support Representative

Intersoft Team SRL • Budapest, BU, hu
20 napja
Állás típusa
  • Quick Apply
Munkaköri leírás

Job Description

Position: Czech/Slovak Customer Support Representative
Location: Budapest, Hungary
Work model: on-site
Employment type: Full-time

Duties and responsibilities

  • Provide customer support and troubleshooting for gaming products, software and connectivity issues
  • Resolve customer complaints by taking ownership of each case and ensuring appropriate follow-up
  • Handle incoming customer contacts and respond to product, service and pre- and post-sale enquiries
  • Gather required information and accurately document customer interactions in internal systems
  • Provide clear and easy-to-understand explanations of technical information and product features
  • Ensure all customer interactions comply with quality standards, consumer safety regulations, GDPR and internal procedures
  • Escalate potential product safety, regulatory and other important issues through defined channels
  • Act as a brand advocate by delivering excellent customer service and promoting products, features, benefits and associated services where appropriate
  • Log customer interactions and manage knowledge base information according to established procedures
  • Participate in required training, calibration and quality sessions
  • Share recurring customer issues, process gaps and improvement opportunities with Team Managers or Leads
  • Meet defined performance, quality and behavioral targets.


Requirements

  • Czech/Slovak language at B2/C1 level and English B2 level
  • Secondary or higher education
  • Strong interest and aptitude in consumer electronics and gaming technology
  • Ability to understand and explain connectivity, tuning and technical product details in a simple and clear way
  • Basic knowledge of consumer products, software and PC connectivity issues
  • Previous experience in customer service, consumer care or a contact centre is preferred
  • Excellent verbal and written communication skills
  • Excellent knowledge of MS Office tools, including Word, Excel, PowerPoint, Access and Outlook
  • Good computer literacy and ability to capture data accurately
  • Strong customer orientation, empathy and problem-solving skills
  • Ability to recognise sales opportunities and promote relevant products, features and services
  • Ability to work effectively in a flexible and busy contact centre environment
  • Comfortable working towards performance targets and having customer interactions monitored
  • Professional, reliable and proactive approach
  • Willingness to take personal initiative for technical and professional development
  • Ability to safeguard sensitive and confidential company information.


Benefits

Competitive salary and performance-based incentives and language bonus

Comprehensive health, dental, and vision insurance

Opportunities for professional growth and career development within a global technology leader

Meal allowance

Relocation support

A collaborative and supportive team environment

And many others!!!


Hozzon létre álláshirdetést erre a keresésre

Czech/Slovak Customer Support Representative • Budapest, BU, hu

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