Commercial Order Processing

AVL Hungary Kft. offers a job in Hungary (HU) as

RESPONSIBILITIES:

Ensure the smooth, timely, and customer-focused processing of spare parts quotations and orders—from quotation preparation and follow-up, order entry, and coordination with internal departments through to invoicing.

Key Responsibilities

• Enter, review, and process customer orders in the ERP system.
• Clarify technical and commercial details with internal departments Sales, Production, Purchasing).
• Monitor deadlines and ensure on-time delivery.
• Prepare order confirmations, delivery notes, and invoices.
• Process order changes and customer complaints/claims.
• Communicate with customers by phone and in writing.
• Maintain master data and order-related data Installed Base data, SAP master data).
• Support quotation preparation and quotation follow-up activities.
• Monitor key performance indicators (KPIs) such as delivery dates, lead times, and order status.
• Communicate with suppliers and follow up on outstanding requests and deliveries.
• Collaborate with AVL Purchasing to procure spare parts.

Interfaces / Key Stakeholders

• Sales
• Production / Manufacturing
• Purchasing / Supply Chain
• Logistics / Shipping
• Quality Management
• Finance / Accounting

Key Performance Indicators (KPIs)

• On-Time Delivery (OTD)
• Order lead time / processing time
• Error rate in order processing
• Customer satisfaction
• Number of orders processed and quotations generated

REQUIREMENTS:

Professional Requirements (Hard Skills)

• Completed commercial or technical education/training Industrial Business Administrator, Technical Sales/Commercial Specialist).
• Understanding of technical products and processes manufacturing, bills of materials, technical drawings).
• Experience in order processing or sales support, ideally in a technical environment.
• Strong knowledge of ERP systems SAP, Microsoft Dynamics).
• Proficient in Microsoft Office applications, especially Excel.
• Good command of German and English; additional languages are an advantage.

Personal Competencies (Soft Skills)

• Structured and detail-oriented working style.
• Strong customer and service orientation.
• Excellent organizational and prioritization skills.
• Strong communication and teamwork skills.
• Problem-solving ability and proactive mindset.
• Ability to work under pressure and remain flexible during periods of high workload.
• Fluency in spoken and written English.
• German language skills are an advantage.

WE OFFER: