Customer Service Team Lead (Order Fulfillment) French speaker
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
About Us
At Thermo Fisher Scientific our mission is to enable our customers to make the world healthier cleaner and safer. Every day our colleagues support scientific discoveries healthcare innovations and life-changing therapies that positively impact millions of people worldwide. With more than 125000 employees globally we combine innovation collaboration and expertise to help our customers solve some of the worlds most important challenges.
Our Budapest Shared Service Center is one of our key European service hubs bringing together talented professionals who support customers and colleagues across multiple countries while building rewarding long-term careers in an international environment.
About the Role
Were looking for a Team Lead to join our French-speaking Order Fulfillment team in Budapest. Youll be responsible for leading coaching and developing a team that supports our customers throughout the order lifecycle ensuring customer orders are processed accurately efficiently and delivered on time.
This role is ideal for an emerging leader ready to take the next step in their leadership journey as well as experienced Team Leads who enjoy coaching mentoring and developing people. Youll balance day-to-day people leadership with operational coordination empowering your team to deliver an outstanding customer experience while driving operational excellence.
Working closely with Sales Customer Service Supply Chain Logistics Finance and other cross-functional stakeholders youll help remove operational roadblocks resolve escalated order-related issues and continuously improve the teams performance and customer satisfaction.
If youre passionate about developing people driving operational excellence and creating exceptional customer experiences in a fast-paced international environment wed love to hear from you.
Why Join Our Budapest Team
Youll be joining a collaborative international team that plays a critical role in supporting our customers throughout the order fulfillment process. As Team Lead youll have the opportunity to shape team performance coach colleagues and contribute to operational improvements while working alongside experienced professionals across multiple business functions.
Thermo Fisher Scientific offers excellent opportunities for career growth leadership development and internal mobility within a truly global organization where continuous learning and innovation are encouraged.
What Youll Do
Lead motivate and develop a French-speaking Order Fulfillment team fostering a collaborative and high-performing culture
Coach team members through regular feedback performance conversations and development planning
Monitor daily team workload and ensure customer orders are processed accurately and within agreed service levels
Support the team in resolving operational challenges and act as the first point of escalation for complex order management issues
Collaborate with Sales Customer Service Supply Chain Logistics Finance and other internal stakeholders to ensure seamless order execution
Monitor team performance using operational metrics and identify opportunities to improve efficiency quality and customer satisfaction
Ensure compliance with company policies quality standards and operational procedures
Support onboarding training and knowledge sharing within the team
Encourage continuous improvement by identifying process enhancements and sharing best practices
Create an engaging team environment that promotes accountability collaboration and customer focus
What Were Looking For
Fluent French and English language skills both written and spoken
Ideally a minimum of 2 years of leadership experience gained through direct people management or informal leadership responsibilities such as team leadership mentoring coaching SME responsibilities or leading operational initiatives
Previous experience within Order Fulfillment Order Management Customer Operations Customer Service Administration Sales Support or a Shared Services environment
Experience coaching developing and motivating team members to achieve individual and team goals
Strong stakeholder management and communication skills with the ability to build effective relationships across multiple business functions
Experience working with ERP systems (SAP Oracle or similar) and CRM platforms
Good analytical skills with the ability to interpret operational metrics and drive performance improvements
Excellent organizational prioritization and problem-solving skills
Ability to balance operational priorities while fostering a positive collaborative team culture
Proactive solution-oriented mindset with a strong focus on continuous improvement
Bachelors degree is preferred; however relevant leadership and operational experience will also be considered
Nice to Have
Experience supporting international Order Fulfillment or Customer Operations teams
Knowledge of order lifecycle management logistics or supply chain processes
Salesforce or other CRM experience
Exposure to Lean Continuous Improvement or Operational Excellence methodologies
Experience supporting system implementations transitions or knowledge transfer projects
What Makes Someone Successful
Successful Team Leads on this team typically demonstrate:
A genuine passion for coaching mentoring and developing people
Strong organizational and prioritization skills
The ability to build trusted relationships across multiple business functions
A customer-focused and service-oriented mindset
High levels of ownership and accountability
Attention to detail and commitment to operational quality
A collaborative approach to problem-solving
Curiosity adaptability and a continuous improvement mindset
Professionalism resilience and sound judgement
What We Offer
Competitive compensation package including annual performance bonus
Hybrid working model with 2 days of home office per week
Flexible working arrangements
Comprehensive benefits package including private healthcare life accident and critical illness insurance and voluntary pension contribution
Flexible Cafeteria package including SZÉP Card contribution and additional benefit options
Complimentary language courses
Extensive learning and leadership development opportunities
Career progression opportunities within a global organization
Modern office environment on Váci út with employee parking complimentary coffee tea and refreshments relaxation areas and excellent public transport connections
A collaborative inclusive and supportive workplace culture
Ready to Make an Impact
If youre looking for an opportunity to combine people leadership with operational coordination while helping shape a growing international team wed love to hear from you.
Employment Type : Full-Time
Experience: years
Vacancy: 1